Key responsibilities:
Pastoral Support:
1. Manage and support pastoral care operation as part of the student care.
Support University Counselling Centre (UCC) regular meetings
Review SOPs and administrative matters
Provide reports and generate statistics at the end of each semester and case management
Review the effectiveness of pastoral support
2. Assist in counseling and coordinating with various relevant staff and department to provide holistic pastoral support for ‘at-risk students’ and referral cases.
SGPA drop by 1.0 cases
Conditional Scholarship Renewal Warning List cases
Academic Status - Academic Warning, Probation, Termination List and Exams MC cases
Re-admission Appeals, Academic Termination and Disciplinary cases
Freshmen Orientation:
1. Manage and provide support for the SCSE Freshmen Orientation programme.
Support and coordinate the SCSE Freshmen Orientation programme with the college and school orientation committee.
Others:
Support department’s other duties – tasks, events and duties.
Requirements:
A local Polytechnic Diploma or equivalent in any related discipline
At least 2 years of relevant experience, preferably in an educational institution
Proficiency in MS Office
Knowledge in event management
Basic counselling skills
Strong interpersonal and communication skills.
Ability to build rapport with staff, students and alumni
Ability to multitask, work independently and effectively in a team
Meticulous, with strong organisational, analytical and problem-solving skills
Ability to maintain confidentiality and discretion on student records and matters
Non-judgmental and good listener
Hiring Institution: NTU
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