Job Description

Young and research-intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world's top universities. NTU's College of Computing and Data Science (CCDS) is a leading college that is known for its excellent curriculum, outstanding and impactful research, and world-renowned faculty. Today, we are ranked #2 for AI and Computer Science by US News Best Global Universities; and #5 for Data Science and AI by QS World University Ranking.
A hot bed of cutting-edge technology and groundbreaking research, the college aims to groom the next generation of leaders, thinkers, and innovators to thrive in the digital age. Located in the heart of Asia, NTU's College of Computing and Data Science is an 'exciting place to learn and grow'. We welcome you to join our community of faculty, students and alumni who are shaping the future of AI, Data Science and Computing.
CCDS seeks a proactive, compassionate and dedicated individual to join its Student Affairs Office. This role serves as a key liaison in providing comprehensive pastoral care and student support services within the college. The position involves managing pastoral care operations, coordinating closely with relevant university departments, and delivering targeted intervention for at-risk students facing academic, disciplinary, or personal challenges. The role holder will maintain effective case management systems, produce analytical reports to assess program effectiveness, and work collaboratively across departments to ensure holistic student support. Additionally, the position contributes to fostering student engagement and community building through the coordination of college-wide events and initiatives.
Job Responsibilities:
Pastoral Care ManagementManage and support pastoral care operations as part of the student care services Support college's regular meetings with the University Counselling Centre (UCC) Review and update Standard Operating Process (SOPs) and administrative process Provide end-of-semester reports, generate statistics, and manage case documentation Review the effectiveness of pastoral support

Student Support and CoordinationAssist in counseling and coordinate with relevant staff and departments to provide holistic pastoral support for 'at-risk students' and referral cases, including:

1. Academic Performance Cases and Early InterventionFrequent exam Medical Certificate (MC) cases

2. Appeals and Disciplinary CasesSemester fee waiver appeals

Student Engagement EventsManage and provide support for student engagement events, such as Freshmen Orientation programme and Welcome Back Fiesta Plan, support, and coordinate the execution of the events with the college student committee Support other departmental duties, events, and special projects as assigned Process student activities procurement/claims

Requirements:Degree or Diploma in Computer Science, Information Technology, or related discipline At least 2 years of relevant experience, preferably in an educational institution Proficiency in MS Office Knowledge in event management Basic counselling skills and good listener Strong interpersonal and communication skills Ability to build rapport with staff, students and alumni Ability to multitask, work independently and effectively in a team Meticulous, with strong organisational, analytical and problem-solving skills Ability to maintain confidentiality and discretion on student records and matters

We regret to inform that only shortlisted candidates will be notified.
Hiring Institution: NTU