Job Description

FINANCIAL RETURNS

To ensure that billing is accurate at all time in all the outlets Encourage productivity and operational excellence and efficiency Actively use up selling techniques to exceed guest expectations and increase revenue Seek to minimize breakage through correct and careful use and handling of hotel property and equipment. Ensure that all orders need to be posted before served.

PEOPLE

Encourage teamwork and spirit in all areas of the department To ensure that all outlet team members are aware of the objectives of the department (departmental balance score card). To ensure that all outlet team members are aware of the outlet and IHG brand standards. To always lead by example. To provide direction and support to the team daily. To keep excellent relationships with team, peers, and all other colleagues of the hotel.

GUEST EXPERIENCE

Executes and delivers a superior guest dining experience at the hotel's restaurants and bars. Ensure a 100% consistency in IHG Service Standard delivery in all areas and reviews on a regular basis Enjoy regular guest contact with in-house and outside guests Engage in the welcome and recognition of VIP guests Ambassador of the Hotel in and outside of the voco Singapore Handle queries and complaints in a timely, efficient and diplomatic manner. Record them in outlet log-book. Identify and suggest all possible ways to increase quality, range and value for money of the all the food and beverage items available throughout the property.

RESPONSIBLE BUSINESS

Ensure Safety for all Guests and Team Members alike as per OS&H guidelines Be familiar with all Risk management and emergency procedures of the hotel and fulfils his duties accordingly To maintain a high Guest service focus by approaching your job with the Guests always in mind and being proactive in a timely manner towards their needs and request To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both Guests and colleagues To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you To maintain high team, focus by showing co-operation and support to colleagues in the pursuit of team goals Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. Initiate action to correct a hazardous situation and notify supervisors of potential dangers. Log security incidents and accidents in accordance with hotel requirements. Perform other duties as required.

What we need from you

Nitec in Hospitality Operations and/or Diploma in Hotel Management, Food & Beverage or related field, with 1-year related experience in Hotel Restaurants / Food and beverage Restaurants. Oral and written fluency in English. Fluency in another language is an advantage Commitment to work rotating shifts, weekends and public holidays. Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
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