Job Description

Job summary:

Responsible for account management in providing post-sales customer support services or field servicing to company\xe2\x80\x99s local and overseas customers. Customers support services or field service servicing include installation, relocation, on-site remedial, field change orders (FCO), etc.

Job description:

Provide after-sales service support for Advantest\xe2\x80\x99s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.

• Achieve high customer satisfaction level through strong after-sales customer management and support.
• Identify Assist/Lead technical projects/problem resolutions for customers.
• Identify opportunities for solution business in collaboration with Service Sales team.
• Ensure deliverables in service contracts are met.
• Provide technical inputs to factory for product improvements/new designs.
• Provide consultancy services to customers for equipment performance improvements.
• Assist/Lead equipment integration to customer\xe2\x80\x99s factory automation systems.

Requirements

• Minimum Degree in Mechatronics /Electronics / Electrical Engineering with 4 to 6 years of working experience in servicing automated production equipment, preferably in semiconductor manufacturing industry.
• Possess Data driven problem solving skill and a quality mindset.
• Understand OEE (overall equipment effectiveness) and drive improvements
• Knowledge in smart factory and production solutioning
• Some experience in project management preferred.
• Strong problem solver with good technical capabilities, good communication skill, self-motivated, customer focus and result oriented.
• Occasional travel required, sometimes on short notice.

Location(s)

SG-SIN

Field of Activity

Field Service

Position Type

Regular

Advantest