Senior Field Service Engineer

Singapore, Singapore

Job Description




Job summary:

Responsible for account management in providing post-sales customer support services or field servicing to company\xe2\x80\x99s local and overseas customers. Customers support services or field service servicing include installation, relocation, on-site remedial, field change orders (FCO), etc.

Job description:

Provide after-sales service support for Advantest\xe2\x80\x99s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.

  • Achieve high customer satisfaction level through strong after-sales customer management and support.
  • Identify Assist/Lead technical projects/problem resolutions for customers.
  • Identify opportunities for solution business in collaboration with Service Sales team.
  • Ensure deliverables in service contracts are met.
  • Provide technical inputs to factory for product improvements/new designs.
  • Provide consultancy services to customers for equipment performance improvements.
  • Assist/Lead equipment integration to customer\xe2\x80\x99s factory automation systems.
Requirements
  • Minimum Degree in Mechatronics /Electronics / Electrical Engineering with 4 to 6 years of working experience in servicing automated production equipment, preferably in semiconductor manufacturing industry.
  • Possess Data driven problem solving skill and a quality mindset.
  • Understand OEE (overall equipment effectiveness) and drive improvements
  • Knowledge in smart factory and production solutioning
  • Some experience in project management preferred.
  • Strong problem solver with good technical capabilities, good communication skill, self-motivated, customer focus and result oriented.
  • Occasional travel required, sometimes on short notice.
Location(s)

SG-SIN

Field of Activity

Field Service

Position Type

Regular

Advantest

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1346973
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned