Job Description

Senior Field Service EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That\'s our story. Make it your story.This position reports toService and Project Operation ManagerYour role and responsibilitiesIn this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is: Hybrid This role is contributing to the Process Automation Measurement and Analytics Division of ABB in Singapore, reporting to the Service and Project Operations Manager. You will be mainly accountable for: \xe2\x80\xa2 Contributing to customer satisfaction by planning and executing service work as per customer order and expectations. \xe2\x80\xa2 Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. \xe2\x80\xa2 Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams. \xe2\x80\xa2 Coaching technicians and engineers and supervising complex site activities.Qualifications for the role

• Bachelor or Diploma in Engineering
• Proven experience in service engineering of measurement and analytical products
• Service and commissioning experience within similar industry is a must
• Hands on product knowledge of Instrumentation and analytical.
• Good communicator and a team player

What\'s in it for you?

• Get exposed to cutting-edge technology in Process Automation and have a visible impact on the future
• Help customers in driving efficiency and sustainability, making a strong impact
• Our people are at the core of what we do - help them develop and grow

Benefits

• Life insurance
• Flexible work practices
• Accident insurance
• Paid Parental leave (gender neutral)
• Sick pay

More about usABB\'s Measurement & Analytics division is among the world\'s leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB\'s team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

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