Job Description

Job Summary:

The Incumbent is responsible for overseeing the daily golf operations, including but not limited to maintaining the service standards, ensure operations policies, procedures, controls are in place and proposing new initiatives to maximize the golf operations team to meet financial goals. The Incumbent is required to work closely with the Golf Supervisor to control and maintain discipline and conduct of the Golf Assistants, Golf Service Ambassadors and Golf Housekeeping crew.

He / She should be a detail-oriented team leader with strong guest-centric, business, and organisational skills along with a passion for the game of golf.

Job Responsibilities

Work closely with the Golf Supervisor in relation to job duties of the Golf Assistants, Golf Service Ambassadors and Golf Housekeeping crew. This shall include the conduct and discipline of the golfing operations staff.

• Responsible to train new golfing staff in matters relating to golfing operations
• Ensure clear communication is disseminated to golfing operations staff to promote seamless service to members and guests
• Assist members and guests with their enquires, golf reservations with professionalism; follow up on complaints received pertaining to the incidents or accidents, compile and collate witnesses\' statements from staff on duty and members involved
• Handle golf course incidents
• Monthly inventory control and purchasing (buggy parts, raise works order etc)
• Procurement of golf related items for events
• Administer \xe2\x80\x9cSwing Test\xe2\x80\x9d for golfers who do not have valid golf handicap
• Supervise the registration of golfs at the counter & tee boxes to ensure that the process is seamless and charges are accurately accounted for
• Attend operational meetings when required
• Secondary duties will involve assisting in golf operation duties (lost and found, VIP guests, lightning warning, answering calls, responding to emails)
• Assist with organizing new club events and activities
• Pre and post golf event setup which includes course set up, registration, allocation of prizes, prize presentation, scoring, billing and any other ad-hoc golf event requirements
• Any other duties that may be assigned from time to time

Job Requirements

• Preferably Diploma or equivalent, with minimum 2 years of relevant experience in supervisory role
• Experience/knowledge of golf is preferred
• Pro-active, resourceful; customer service oriented with a can-so attitude
• Possess good interpersonal skills and excellent communication skills
• Proficient in Microsoft applications
• Able to work independently in a dynamic and fast-paced environment

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Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Contract

Job Specializations

,

Company Overview

Established in 1993, Orchid Country Club is a premier Golf & Country Club in Singapore with a rich heritage and culture. We have since established ourselves as an industry leader in hospitality through our unique Orchid experience. The Club is also acclaimed as a Club where people from all walks of life can come together to enjoy golfing and utilise our sports & recreational facilities. If you are looking for a fun and refreshing Club experience here in Singapore, we\'ve got something for each and every one of you.

Orchid Country Club is under the ownership of NTUC Club.

Additional Company Information

Registration No.

S90SS0118F

Company Size

51 - 200 Employees

Average Processing Time

12 days

Industry

Hotel / Hospitality

Benefits & Others

Dental, Education support, Miscellaneous allowance, Medical, Sports (e.g. Gym), Duty meal, recreation etc, Operation Staff - Uniform; Office Staff - Office Attire, Office - 5-day office hour; Operations - 5/6-day shift work shift incl. weekend

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NTUC Club