Job Description

Benefits Summary:

• 5 days work week: Fair Rotational Shift
• Up to $3000
• AWS + Meal Allowance (Depends which hotel) + Medical Benefits ($2000/year) + Flexible Benefits ($1000/year) + 14 AL + 2 Flexi Family Care Day + 1 Birthday Leave + Travel Benefit: Once every two to three years, employee will be given a quantum to travel overseas for global exposure. Quantum for now is $2,500 for EXECUTIVE
• Telok Ayer or Sentosa (Priority), EAST, CENTRAL, SOUTH Area (HR will consider other locations depending on CDD\'s experience) SENTOSA: Free staff meals and free island pass for monorail !

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests\xe2\x80\x99 request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills

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*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search. You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280 Chiew Pang Yee | EA Personnel No.: R22106287