Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior Information System Engineer is an advanced subject matter expert, responsible for delivering enterprise-level IT support and maintenance of various IT services into the organization.
The core responsibilities of this role include leveraging engineering tools and processes for effective installation, configuration, operation and maintenance and support of company infrastructure and systems.
This role works independently and uses troubleshooting skills to research and resolve issues considered as complex in nature.
Key responsibilities:

• Installs, tests and maintains new hardware or software to provide new services or to resolve user and system problems.
• Performs troubleshooting and system analysis to resolve incidents and to ensure system availability.
• Performs system administration tasks including configuration, systems monitoring, troubleshooting, and support.
• Tests and validates new system to ensure that they fulfil the request functionality and quality.
• Implements backup and recovery procedures to ensure the needed availability.
• Implements and performs system monitoring for proactive support by collecting e.g. availability, performance metrics and system logs.
• Performs hardware or software upgrades and patching to support vulnerability and risk management.
• Defines, raises and executes changes as part of the Change Management Process.
• Creates system documentation and maintain fixes, modification or other changes.
• Executes task as part of the request fulfilment.
• Escalates and collaborates with vendors or other delivery organizations if needed to provide the right level of support.
• Identifies and documents potential problems of the system within the ticket tool.
• Identifies and suggests possible service improvements.
• Creates and manages tickets for the Incident Management, Change Management, Problem Management and Request Fulfilment.
• Documents work results, actions taken, steps to resolve, effort and resolution time in the ticketing system.
• Escalates problems to vendors and taking their advice how to fix technical issues.
• Performs other tasks as defined, planned, and approved by leadership team.
• Works with senior members of the team to get guidance about working procedures and technical possibilities to ensure the highest level of systems availability.
• Performs other tasks as defined, planned, and approved by leadership.

To thrive in this role, you need to have:

• Advanced knowledge of the needed infrastructure technology or Software.
• Advanced knowledge of the necessary management tools and management languages (for example PowerShell, python, SQL, ABAB etc.).
• Advanced knowledge of the underlaying protocols of the used technology.
• Advanced proficiency at troubleshooting and good technical understanding.
• Excellent verbal and written communication skills and able to explain technical content to senior leadership/management level.
• Advanced knowledge of ITIL support process (Incident, Change and Request Management).
• Ability to fully understand the business processes which are delivered with the managed system.
• Ability to research and evaluate new technologies to improve the outcome of the delivered services.
• Ability to analyze information and evaluate results to choose the best solution and solve problems.
• Ability to work and collaborate with teams from several business areas/functions in facilitating projects.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize workload in a fast-paced environment.
• Ability to utilize key systems and tools related to information technology.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or related field.
• Relevant certification for the requested technology - CCNA, MCP, A+, Linus+, Microsoft Certified.

Required experience:

• Advanced demonstrated experience in a similar role gained within a similar global information technology environment.

Workplace type: On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Skills Required