Job Description

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Responsibilities Include:

• Establishing yourself as the primary point of contact within assigned accounts for all quoting and order management activities
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
• In-depth knowledge of WWT's Go-To-Market Strategy and solution offerings
• Consistent participation in weekly ATC Strategy Meetings / Call (ATSM)
• Proactive participation in all key account planning sessions as well as key customer and partner briefings
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Expert knowledge of partner registration process
• Proactively recognize and take necessary action to upsell and or attach services to an existing opportunity
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees

Personal Attributes:

• Ability to build and maintain strong relationships both inside and outside the organization
• Adaptable and flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education

Requirements:
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With more than 12,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Responsibilities Include

• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)

• Strong customer service experience & Cisco estimates

• Proactively build and maintain a strong working relationship with ISR team

• Proactively build and maintain a strong working knowledge of strategic OEM products and services

• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations

• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes

• Proactively leverage product promotions and rebate incentives

• Ability to recognize an opportunity to upsell or attach services

• Proactively create, maintain, and provide detailed quote and order management reports to key stakeholders

Personal Attributes

• Ability to build and maintain strong relationships both inside and outside the organization

• Excellent communication skills

• Strong organizational skills

• Capability to multi-task, respond to change, and adapt accordingly

• Perform duties with accuracy and with strong degree of urgency

• Ability to prioritize and perform work in a timely manner

• Team Player

• Quick Learner

Qualifications

• B.A., Business, Finance or other related field or equivalent work experience within the IT industry

• Minimum 8+ years of sales and or sales support/operations experience in the information Technology industry.

• Minimum 8+ years' experience in global business.

• Candidates with prior experience of creating CISCO HW BOMs on CCW

• Candidates with good interpersonal experience.

• Excellent vendor/customer relationship development skills.

• Excellent business analysis capabilities and experience.

• Ability to analyze reports as a basis for making business decisions.

• Proficient PC skills (Microsoft Word, Excel).

• Ability to work independently and/or with a team with minimal supervision.

• Ability to manage multiple tasks simultaneously.

• Must be the subject matter expert concerning daily processes and procedures.

Skills Required