Job Description

Location: Singapore | Reports to: Head of Information and Techology





Objective: Translate business objectives into fit-for-purpose technology solutions, driving end-to-end delivery--from discovery to post?go?live support--while spearheading the organization's digital?transformation roadmap.

Key Responsibilities

------------------------

Business Analysis & Requirements

Gather, analyze and formalize user's business requirements and processes, evaluate on feasibility of implementation and manage the scope of project. Produce and maintain artefacts (BRD, gap list, user stories, data/process maps, meeting minutes).

Solution Design & Process Re-engineering

Analyse "as?is" processes, design "to?be" models and recommend optimisation or automation opportunities (Lean / BPMN). Evaluate feasibility, effort and ROI of solution options; advise stakeholders on scope trade?offs.

Project Delivery (SDLC / Agile)

Plan and manage BA tasks across the full SDLC, using Azure DevOps/Jira or equivalent to track progress. Coordinate vendors and internal teams to hit scope, schedule and quality targets. Drive defect triage, UAT and production cut?over.

Application Deployment & Support

Configure, test and deploy application enhancements, integrations and reports. Lead Internal Team and external vendors for software and system development. Provide Tier?2 functional support and user training; troubleshoot incidents to root cause. Support and Maintain all organization systems.

Digital Transformation Initiatives

Champion SaaS ERP and other cloud solutions; work with external partners on green?field projects, upgrades and integrations. Act as product owner / subject?matter expert for assigned systems, ensuring continuous improvement aligns with strategic goals.

Stakeholder Engagement & Governance

Build strong relationships with Sales, Marketing, Manufacturing, Finance, Logistics and executive sponsors across multiple geographies. Maintain Risks/Assumptions/Issues/Dependencies logs, status reports and steering?committee packs; escalate risks with data?driven recommendations.

Required Qualifications

---------------------------

Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent. 5+ years in IT business analysis and system implementation, including hands?on project?management exposure. SDLC & Agile delivery frameworks; Azure DevOps or similar ALM tools. Strong analytical and problem?resolution skills; able to work independently and make informed decisions under pressure. Change?management and stakeholder?influencing capabilities across cultures. Application deployment & maintenance best practices. Working SQL and integration concepts knowledge. Excellent verbal and written English; additional languages advantageous.

Added Advantage

-------------------

Lean Six Sigma Green Belt, CBAP, PSM I or similar certification. Exposure to end?to?end business processes in sales, manufacturing, supply chain or finance. * Track record in driving RPA / AI?enabled automation initiatives.