Job Description

Senior IT Consultant (SAP SuccessFactors), Communications & Information Technology
Posting Start Date: 16/11/2025
Schemes of Service: Corporate
Division: Communications & Information Technology
Employment Type: Fixed Term
This role will provide functional support for SuccessFactors modules.

Key Responsibilities

Provide functional support for SuccessFactors modules, including Employee Central Core, Benefits, Leave, Timesheet, Payroll, Performance & Goals, Recruiting, Learning, Onboarding and Offboarding. Conduct user requirement analysis for enhancements, analyse business information needs gathered, translate into requirement specifications, and secure user signoffs. Evaluate potential solutions and make recommendations to business users. Assist the configuration of SuccessFactors modules, including Role-Based Permission and provide support during system upgrades and patches. Plan, coordinate, conduct and document end-to-end unit and system integration testing, and support users during User Acceptance Testing (UAT). Monitor, troubleshoot, and resolve system integration issues with related platforms, such as payroll or other systems. Work closely with business users to understand requirements and build good rapport. Collabrate with vendors and team members on application maintenance, testing, supporting application patches and upgrades in accordance with policies and procedures. Participate in project implementation activities where required. Ensure adherence to security policies and best practices regarding system data and user access.

Job Requirements

Bachelor's degree in Information Technology or related field. Proven experience in SuccessFactors support and configuration, with at least 5 years of hands-on experience across multiple modules, including Role-Based Permissions, Employee Central Core, Benefits, Leave, Timesheet, Payroll, Performance & Goals, Recruiting, Learning, Onboarding and Offboarding. Familiarity with SAP or SuccessFactors integration points with other business systems like S/4 Hana, Concur and 3rd party systems. Knowledge and experience with SAP Analytics Cloud (SAC), Robotic Process Automation (RPA) technologies and Data Analysis System will be an added advantage. Able to work independently and an excellent team player. Excellent problem-solving and analytical skills to effectively analyse functional requirements and propose technical solutions. Experience with troubleshooting and resolving technical issues, both at a functional and technical level. Ability to work independently and manage multiple priorities in a fast-paced environment. Ability to work collaboratively with cross-functional teams and external stakeholders. Experience with system testing, user training and documentation. SuccessFactors certification (e.g., SAP Certified Application Associate) are a plus. * Experience in HR technologies and processes with a focus on automation and efficiency will be an added advantage.