Job Description

We are looking for an IT Analyst and our IT department focuses on using technology to improve operations and drive innovation. The ideal candidate will help analyze and optimize our IT systems, supporting our commitment to excellence. Join us in enhancing our company through effective technology solutions.

Job Purpose

Lead network design, optimization, and project management to ensure scalable, secure, and reliable IT infrastructure. Provide advanced technical support, mentor teams, and drive innovation to enhance network performance and service desk operations.

Key Responsibilities

Network Design & Optimization

: Design scalable, secure network architectures, identify performance improvements, and implement solutions to enhance efficiency.

Project Leadership

: Manage end-to-end IT projects (e.g., network upgrades, service desk enhancements) to ensure timely delivery, budget adherence, and quality standards.

Technical Support & Troubleshooting

: Serve as a escalation point for critical network and service desk issues, collaborating cross-functionally to resolve challenges.

Documentation & Continuous Improvement

: Maintain detailed network documentation, generate performance reports, and drive adoption of emerging technologies to future-proof infrastructure.

Technical/Functional Competencies

Networking, infrastructure support Disaster recovery management Service level management

Qualifications and Experience

Education: Bachelor's Degree in Computer Science/Information Technology or equivalent 2 - 3 years of relevant experience in network engineering, service desk management, or IT infrastructure Strong knowledge of network hardware, security protocols (e.g. firewalls), and cloud technologies * Familiarity with ITIL frameworks and service level agreement (SLA) management.