Job Description

, Singapore

Job Family Group: Information Technology (IT)

Worker Type: Regular

Posting Start Date: July 12, 2022

Business unit: Shell plc CIO

Experience Level: Experienced Professionals

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Where you fit in

Shell uses Energy Trading Risk Management (ETRM) software for the lifecycle of the Trading process, from trade capture, through scheduling the commodity for delivery, to actuating settlement and capturing the transactions in accounting, multiple application build on Azure data functions and reporting for trade decisions.

As part of the Operations Landscape Management (OLM) team, Business Analyst is responsible for delivering smooth operations of applications and their related back-end technology.

What's the role?

The OLM Business Analyst will work with multiple stakeholders and service providers to deliver IT solutions and support to meet the business needs

Your accountabilities include the following:

Accountable for end-to-end application operations delivery with technical and functional skills where the size and scale of the application landscape requires a specialist to assist in the application support delivery for their landscapes for all incident, problem, and change related activities.

Liaison with a diverse set of business and IT stakeholders

Act as a functional expert for both business process and management information in a delivery space.

Manage the relationships with multiple parties, such as Downstream IT Business Managers, Downstream Competence Centre Managers, Application Managed Service providers and Infrastructure Service providers.

Maintain in depth knowledge of the business, processes, applications, information and data associated with the portfolio.

Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.

Assist in change ticket review / approvals / planning.

Drive the compliance and audit activities for the applications in the landscape

Ensure operation run books, support guidelines, and procedures are produced and maintained for use.

Assist in representing SOM towards the ITM for landscapes in scope sharing relevant information and managing priorities/escalations.

Coordination of DR plans and Test execution for the critical business applications within the landscape including maintaining the application and infrastructure landscape documentation on an annual basis, document failover process, criteria and timings.

This position assists the Sr OLM Analyst in overall delivery, outages, for landscapes thereby ensuring availability, reliability, and overall supportability on a 7x24, 365-day basis with team members across the globe applying the follow-the-sun model

Crucial to the success of this role is the ability to work collaboratively and lead effectively across multi-functional teams and interface with a wide range of internal and external stakeholders, based in various locations, and ability to work autonomously.

Technical Skills

Knowledge in functional and technical use of the ETRM products like Endur/Aligne, with exposure to scripting

Exposure to AVS/JVS, Open Components

Understand the interfacing between ETRM and other peripheral systems, and have capability to troubleshoot

Knowledge on Azure Dev Ops

Exposure to:

Technical skills in .NET, Azure Data Factory, data bricks and CI/CD.

Azure components (App Service, Function App, Storage Account, Cosmos DB (for Mongo), Azure Key Vault, Log Analytics, Vnet/subnet

Familiarity with any reporting tools such as Power BI etc.

Technologies like Python 3.9

Technical components like .net core, React, Swagger, API Service, Azure SQL Database, Azure app service for containers - wrappers, Azure Blob storage, Azure Key Vault, Alteryx

What we need from you

To succeed in this role, you will have:

Significant experience in application and its underlying infrastructure service support.

Graduate or Post Graduate degree in Information Technology or similar certification.

Strong IT service management, business partnering, stakeholder management, analysis and problem-solving skills, good communication skills

Experienced in IT support & understanding of trading lifecycle of the Trading process - from trade capture, through scheduling the commodity for delivery.

Exposure to application development and technologies mainly in Azure data functions / Reporting.

Knowledge in trading business domain - Energy Trading , ETRM (Energy Trading Risk Management) or CTRM (Commodity Trading Risk Management)

Preferred to have good knowledge in Gas Trading, LNG trading, Power trading, Nominations, Risk/MTM/PNL, Deal life cycle, End of day process, Deal Capture, accounting process, settlements etc

More about Shell in Singapore

Shell is one the largest foreign investors in Singapore and began operations in 1891. Today, we have more than 3,200 employees in Singapore alone. The Pulau Bukom Manufacturing Site today is the largest Shell refinery in the world in terms of crude distillation capacity, which makes Singapore a key regional supply and trading centre for Shell in the East. Singapore is the largest petrochemical production and export centre in the Asia Pacific region. Shell Jurong Island (SJI) manufactures petrochemicals to meet the fast-growing demand for these products in the region. We also have one of the largest single-branded retail networks in Singapore, providing customers with a wide range of quality products and services. When you join Shell in Singapore, you can count on our commitment to help you thrive and propel your career by means of our industry-leading development programme and our available and unrivalled pool of local and global experts. Our numerous global and local skill pools as well as our diversity are key to our success and continuing innovation.

An innovative place to work

There's never been a more exciting time to work at Shell.

Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.

We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.

We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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