Senior It Service Desk
Makati, Philippines
Job Description
In Bastion, we recognize that great things in business are never done by one person and we can turn your passion into a fuel for innovation.We are looking for an analyst with a minimum of 4 years of working experience in Technical & Helpdesk Support and can provide support in managing the operations of the Service Desk Team.Responsibilities:
- Effectively and professionally work with technical counterparts within the company to resolve all User-impacting issues.
- Build strong relationships with other Divisions, including definition of escalation paths, response service-level agreement, etc.
- Maintain strong working knowledge of all aspects of the company and its sister company.
- Monitor all systems and respond to alerts according to predefined guidelines.
- Submit reports on a timely manner.
- Perform other tasks or duties that are deemed fit by management from time to time.
- Bachelor's degree in Engineering (Computer / Telecommunication), Computer Science / Information Technology.
- With 4 years related experience.
- Willing to work in Salcedo, Makati.
- 15 Vacation Leave
- 15 Sick Leave
- 3 Emergency Leave
- Opportunities for promotion
- Promotion to permanent employee
- HMO
- 13th month pay
- 14th month pay
- Shift system
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Job Detail
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Job IdJD1003654
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMakati, Philippines
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EducationNot mentioned