Job Description

:

• 12 months renewable contract
• Location: East
• Salary: up to $4,500 basic + allowance + OT + Completion Bonus

Key Responsibilities:1. Technical Leadership & Support

• Serve as the technical lead for desktop support escalations from L1 and L2 teams.
• Provide troubleshooting for complex hardware, software, and network issues.
• Monitor and manage incident queues, ensuring timely resolution and escalation to relevant teams when necessary.
• Develop and enforce best practices for issue resolution, root cause analysis, and problem management.
• Design, implement, and maintain desktop management solutions including operating systems, enterprise applications, and configurations.

2. Desktop Infrastructure & Security Management

• Design and implement desktop deployment and imaging solutions (e.g., Intune, SCCM, MDT, WDS, Jamf).
• Develop and maintain desktop security policies, configurations, and access controls.
• Ensure compliance with software licensing, security policies, and industry best practices.
• Implement and manage endpoint security solutions such as BitLocker, EDR, Antivirus.
• Evaluate and implement new technologies to enhance desktop performance, security, and user productivity.
• Ensure network fundamentals are maintained, including DNS, DHCP, TCP/IP, VPN troubleshooting.

3. Leadership & Mentoring

• Lead and mentor junior engineers, providing guidance, training, and knowledge-sharing opportunities.
• Conduct regular team meetings and technical workshops to improve support capabilities.
• Participate in hiring processes and performance evaluations for desktop engineering team members.
• Establish reporting structures for tracking incident resolution, SLA compliance, and system health.

4. Project Management & System Upgrades

• Lead and execute desktop-related projects such as Windows upgrades, migrations, and deployments.
• Collaborate with network, security, and infrastructure teams to ensure seamless IT operations.
• Identify opportunities for automation, process improvements, and cost optimizations in desktop management and support.
• Work with vendors and third-party providers to evaluate and implement new technologies or services.

5. Reporting & Compliance

• Maintain detailed documentation of desktop configurations, troubleshooting procedures, and security policies.
• Ensure compliance with regulatory requirements, security standards, and licensing agreements.
• Conduct audits and assessments to identify and mitigate risks related to desktop systems and data.
• Generate regular reports on desktop performance, incidents, and SLA compliance for management.

6. User Training & Communication

• Develop and provide user guides and training materials for end-users on desktop-related tools and best practices.
• Act as a liaison between IT teams and business users to ensure smooth communication and issue resolution.

Required Qualifications & Skills:

• Diploma / Bachelors Degree in Computer Science, Information Technology, or a related field.
• Minimum 3-5 years of experience in desktop engineering, endpoint management, or IT support.
• Relevant certifications (preferred but not mandatory): Microsoft Certified: Modern Desktop Administrator Associate; VMware Certified Professional (VCP); ITIL Foundation (for service management best practices); CompTIA Security+ (or equivalent security expertise)
• Proficiency in Windows operating systems.
• Experience with enterprise endpoint management tools (e.g., Intune, SCCM, Jamf).
• Hands-on experience in large-scale desktop deployments and migrations.
• Strong understanding of network fundamentals (e.g., DNS, DHCP, TCP/IP, VPN troubleshooting).
• Strong analytical and problem-solving skills with a proactive approach to IT challenges.
• Proven experience in leading and mentoring junior engineers.
• Experience in escalation management, reporting, and compliance tracking.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.comWe regret that only shortlisted candidates will be notifiedPeople Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705Tel: 6950 9748debbie@peopleprofilers.comConsultant in charge: So Boon Shyen, DebbieEA Licence Number: 02C4944Registration Number: R1111376

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