Job Description

• Perm
• At least 5 years of hands-on IT L2 technical support experience and able to supervise an IT support team.
• Familiar with O365 suite, IT service desk systems such as ServiceNOW.
• Strong communicator and have experience with VIP support.

• Oversee daily IT service desk operations, supervise the team, and represent them to stakeholders, ensuring continuous improvement.
• Analyze service desk performance, identify issues, and implement solutions to enhance service quality and prevent future problems.
• Provide onsite or remote support for laptops, corporate mobile phones, business applications, and other office devices.
• Monitor IT infrastructure performance and propose improvement plans.
• Manage vendors and assist with IT procurement.
• Handle asset management and ensure accurate IT inventory tracking.
• Monitor tickets in the IT Service Desk system and ensure SLA compliance.
• Conduct ad-hoc training for end users and junior IT support engineers.

Requirements

• Diploma or Bachelor in IT/Computing.

• Minimum 5 years\xe2\x80\x99 experience in IT industry; proven work experience as a technical support engineer and demonstrated progressive experience in the supervision of an IT support team.
• Strong technical skills in Microsoft 365 suite of products, Microsoft Azure Cloud, Networking and Unified communications/collaboration.
• Familiar with IT service desk system such as FreshService, ServiceNOW.
• Microsoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation certification will have an added advantage.
• Hands-on and strong desktop troubleshooting skills with some level of knowledge on supporting server, cloud, SaaS, network, and security devices.
• Proven track record of developing and providing Service Level Agreements and IT service desk deliverables.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661Benefits

• Perm
• Bonus
• Medical & Insurance Coverage

Triton AI