Job Description

We are hiring! If you have a strong passion in eCommerce and omni-channel retail, a strong desire to be part of a dynamic and expanding team driving business transformation, possess an inquisitive mind for continual discovery and strong understanding of tech, join us now!

You will be an integral member of the iShopChangi Leadership Team, reporting into the Business Head (Vice President). Your core responsibility will be in Category Management for iShopChangi (Changi\'s duty-free and domestic marketplace), leading the growth of the Wines & Spirits and Electronic Categories so as to build a differentiated leadership position for Changi. You will be responsible for a portfolio of wholesale, retail and marketplace businesses related to the categories concerned. You will be responsible to seek out new growth opportunities in other segments, when needed. In addition, you will support the Business Head to conceptualise new business development initiatives, beyond the existing canvass.

You will required to fulfil the following duties and responsibilities:

Category Management (70%)

• As the Head of the Categories, you will directly manage a team of 6 staff and provide indirect leadership to the Marketing Team supporting the growth of your categories.
• You will develop the Sales Plan for the Respective Categories to optimise Sales & Revenue Performance. This shall include the Merchant & Product Mix, Pricing Strategy, Promotion / Partnership Strategy and to work with the Marketing Lead to devise the respective Marketing & Communications Plans to support the Categories\' Growth.
• You will be supported closely by the Business Analytics Team to conduct regular competitive benchmarking and category performance analysis, to identify key sales drivers and detractors. You will take lead in merging the data insights with industry intelligence into action plans to improve business performance for the categories under your purview.
• You and your team will lead all prospecting of merchants and the resultant account management and partnerships. You will be supported by the Operations Team for onboarding and Marketing Team during sustenance.
• Your KPIs will be NPAT, Sales, Revenue and the Quality of Range/Merchants.

New Business Development (20%)

• You will lead / partake in strategic cross-disciplinary taskforces to identify new business development initiatives. The role embodies market sizing to shortlist the key market / category with highest business potential, developing an operationalisation plan and coordinating the subsequent implementation.

Management (10%)

• You will be accountable for the P&L for the Categories under purview, including ownership of various performance metrics including EBITDA, CM1/2/3/4.
• You will support the Business Head in developing the 5-Year / Annual Budgeting and Workplan, including detailed Category Sales & Revenue Forecast. In addition, you will be required to fluent in preparing Monthly Management Performance Updates.

This is a both a leadership and execution role as you will be required to be hands-on in the projects and operations. You will have exciting opportunities to grow in a digital business which is in midst of active expansion and to interface closely with a wide repertoire of stakeholders such as sales and marketing, operations team and tech teams etc.

As such, you will also need to have strong understanding of the eCommerce space, sharp acumen in business development, strong understanding of and relationships with the trade partners in the various business categories, and to possess fluent salesmanship and effective project management skills. You must be comfortable in managing multi-stakeholders, fluent in analytics, power point presentation and senior management engagement.

Requirements:

• Degree Holder with at least 10 - 15 years of mixed experience in Business Development, Retail Management / Merchandising & eCommerce from the Wines & Spirits / Electronics Sectors.
• P&L Management Experience is a must.
• Very strong commercial and relationship management abilities
• Very strong Management Presentation Skills, including preparation of Long-Term Business Case and Pitches.
• Good command of English is essential for both written & spoken
• Excellent communication and negotiation skills.
• Proactive, hands-on and problem-solving attitude

Changi Airport Group