Senior Manager, Digital Customer Experience

Singapore, Singapore

Job Description


Job Scope:

  • Execute the strategic roadmap for Digital Customer Experience and provide significant Digital Sales Growth with specific focus on MyEmerson
  • Collaborates with business stakeholders and IT teams to organize DCX priorities in alignment with the company’s broader strategy
  • Work closely with Asia Pacific Countries in implementing Digital Solutions, design and enable sustainable work processes
  • Interact significantly with end customers and end users in promoting the value of Emerson Digital Solutions.
  • Obtain feedback from end users and loop it into the strategy / decision making processes
  • Be able to deliver on the KPI’s in processes and generating Sales Growth
  • Should be a significant influencer in the matrixed BU/Country organization
  • Become Subject Matter Expert and develop hands on experience in using digital tools to train and formulate DCX champions network across Countries and Businesses
  • Will be part of the Global DCX organization and ensure that Asia Pacific requirements are adequately represented and prioritized in global digital decision making process
  • Motivate and lead the cultural change across Asia Pacific region that will be required while implementing Digital Solutions internally
Job Requirements:
  • Bachelor’s Degree in Engineering, Computer Science, or related discipline.
  • 3+ years of related Business Development Experience in an Industrial setup, and should have managed Sales KPI’s
  • Should possess strong functional knowledge in strategy development and implementation, business development and managing sales
  • Knowledge and Experience in developing Digital Sales processes
  • Experience with working in a matrixed environment and working by influencing
  • Advanced written and verbal communication skills with the ability to present and influence
  • Functional experience within at least three of the following areas will be an added advantage: Digital Sales, Digital Customer Experience application, Digital Project Management, Quote & Order management, Digital Installed Base tools, eProcurement / eCommerce
Skills Sought:
  • Drive for Results: Digital Sales Growth and Customers Utilizing Emerson Digital Solutions will be KPI’s constantly monitored and worked upon
  • Teamwork: Will enable you to meet the challenge of working and influencing a matrixed organization to meet shared objectives.
  • Dealing with Ambiguity: Many processes will be new in nature and may not be clear in the beginning. You will need to be smart in dealing with such situations and create a framework to forge ahead with calculated risks
  • Problem Solving : Digital Solutions do come up with challenges and solving them very quickly and painlessly is of paramount importance to create a seamless experience to the customer
  • Planning and Time Management: Time bound project management is essential
  • Action oriented: Matrixed organization requires all stakeholders to be constantly engaged to enable progressing the project tasks

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Job Detail

  • Job Id
    JD981335
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned