Job Description

Job Summary

• Public Healthcare Institution / Gov Hospital
• Basic Salary Up $8800
• Stable Career Progression / Wide Career Exposure
• Location: Kent Ridge (Central)
• Monday - Friday, Office Hour

Responsibilities

• Oversee the People Services team to provide consistent, accurate, and timely support to all institutions. This includes managing work passes, licensing for specific job groups, and HR contact channels to address employee queries and requests.
• Lead the office responsible for implementing, maintaining, and continuously improving programs that enhance services and quality standards.
• Ensure that services comply with institution\'s policies and Singapore\'s legal requirements.
• Maintain and review GSS service level agreements (SLAs) and key performance indicators (KPIs), making adjustments as necessary.
• Evalpose, designuate, pro, and implement process improvements and system enhancements to optimize GSS work quality. This may extend beyond immediate responsibilities and require influencing multiple stakeholders to adopt recommended solutions.
• Oversee team performance, competencies, and morale, coaching members to enhance service delivery and independently resolve complex issues.

Requirements

• Degree in Human Resource or Business-related qualification.
• At least 12 years of HR experience of which 8 years are HR Operations experience and with in-depth knowledge of Singapore work pass statutory requirement

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.Interested candidates kindly click the APPLY NOW.By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.**We regret to inform that only shortlisted candidates would be notified. **Leong Jun YuRegistration No: R23113081EA License No: 06C2859Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?Company profileMCi Career Services4.1\xc2\xb7Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.200701947WEA No.06C2859

MCI Career Services