Job Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region
What will you do?

• Lead and mentor the VIP support team to deliver exceptional, discreet, and reliable technical assistance for C-suite executives.
• Provide hands-on support for laptops, tablets, and mobile devices, ensuring secure and seamless user experiences.
• Troubleshoot and resolve endpoint issues quickly, minimizing disruption during executive engagements.
• Manage device provisioning, configuration, and lifecycle management for VVIP users.
• Coordinate with EUC, Infrastructure, and Security teams to ensure compliance with organizational standards.
• Act as a trusted partner for executives, building confidence through consistent, professional, and confidential support.
• Oversee daily operations of AV and VC systems for both physical and virtual events.
• Plan and manage schedules for multiple Teams/VC meetings, ensuring timely setup, testing, and smooth execution.
• Ensure AV systems remain in optimal condition through predictive and preventive maintenance.
• Supervise defect rectification, maintenance, replacement, and upgrades of AV infrastructure.
• Provide supplementary coverage for VVIP sessions, including Board and Excom meetings, ensuring reliability and discretion.
• Manage a combined team of 6 engineers, fostering professional growth and engagement.
• Act as a liaison between EUC, Workplace Services, IT leadership, and external vendors.
• Drive process improvements, workflow automation, and documentation standardization.
• Promote knowledge sharing and continuous improvement across both teams.

The Ideal Candidate Should Possess:

• Degree in Information Technology related studies.
• Proven experience managing IT support teams in large enterprise environments.
• Demonstrated expertise in supporting VIP/C-suite executives, with emphasis on discretion, professionalism, and reliability.
• Strong knowledge of Microsoft Endpoint Manager (Intune), Windows Autopilot, Azure AD, and Group Policy.
• Hands-on experience with AV/VC technologies (Microsoft Teams Rooms, Zoom, Poly, Cisco, Crestron, etc.).
• Familiarity with PowerShell scripting for automation and configuration tasks.
• Excellent stakeholder management and communication skills, particularly with senior leadership.
• Strong vendor management and coordination experience.
• Organized, detailed, proactive, and self-motivated. Independent and strong team player with ability to build rapport and collaborative working relationships with all levels.
• Possess good interpersonal skills and can communicate well (both written and verbal).

We are driven by our AEIOU beliefs--Adventure, Excellence, Integrity, Ownership, and Unity--and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.

Skills Required