Job Description

The Senior Manager, Mail Information Systems is responsible to ensure the system uptime and availability for MIS systems and services located in both SingPost Centre and eCommerce Logistics Hub to support the hub processing operations. The Mail Information System comprises of the servers, routers, firewalls etc. which is designed to be isolated fro external network and provides the necessary data and systems control for the various sortation machines. He is to design the maintenance program and to manage logistics support, system obsolescence, contract and vendor management and other aspects related to life cycle management. He/she is also to provide technical insight and solutions to support various mail functional groups which shall include new projects initiatives and issues raised from IT security aspects. He leads a team of 5 staff responsible for the in-house maintenance of the system.

Summary

Plan and directs activities concerned with the maintenance of sortation systems in Singpost Centre.

Responsibilities

• To develop the Mail Information Systems that is able to meet the future demands of mail/parcel sortation processes
• To lead and perform technical support roles for future of Post (FOP) data matrix systems.
• To manage any MIS related incidents and ensure expeditious system recovery. Thereafter to review incident resolution from principal vendors and support on the corrective action plan.
• Ensure daily health check and maintenance scopes for Loghub Scada systems are due diligently covered.
• To lead and align Group Tech IT Infrastructure Security Protocol.
• Evaluate and support on tech refresh exercise on obsolete systems hardware and software.
• Managing and support 3rd party vendors and coordinating internal stake holders for improvement projects and new initiatives.
• Manage and support deployment for a fleet of mobile devices used by Mail Logistics Delivery via MDM (Mobile Device Management)
• Ensure the different interconnected systems work in cohesion within the overall Mail Strategy and IT ecosystem.
• To manage a team of 5 technicians and develop the necessary competency and training framework to ensure staff has the relevant IT skill set.
• To take charge of any other duties as assigned by his reporting officer.

Requirements

• Diploma, Advance/Higher/Graduate in Computer Science, computer engineering or equivalent.
• Minimum 5 years experiences in the following:
• Managing both windows and Linus platforms servers.
• Managing network equipment including edge, core switches, routers, firewall and VPN policies.
• Working experience on administering systems running on VMware platforms.
• Experience in working with mobile device management tools.
• Professional IT certification such as/any in VMware certified Professional (VCP), Cisco (CCNA) certification or AWS certified associate, etc is advantageous

Additional Information

Career Level

Senior Manager

Qualification

Not Specified

Years of Experience

5 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

15 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post