The Senior Manager drives the business unit's compliance with safety, quality and environmental regulations as well as data governance policies. He/She collaborates with each worksite to plan for fuel stock, ensure fuel quality and approve complex maintenance work. He/she is also responsible for emergency response plans to enable the operation unit to deal with potential disruptions that cannot be anticipated. Externally, he also manages strategic contractual issues with customers and maintains strong relationships with key business stakeholders.
Apart from overseeing daily operational demands, the Senior Manager supports business continuity, developing the organisation's strategic growth plans and setting the direction for new projects. He/she guides business and digital transformation efforts and continuous improvement projects to optimise resources, costs and operational efficiency, while also managing the career planning and development of staff. He possesses excellent leadership, decision-making and interpersonal skills.
Job Responsibilities/Key Tasks(External)
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Conduct fuel farm operations
Ensure preventive measures are put in place to avoid future recurrence of issues
Ensure preventive measures are put in place to ensure fuel quality
Review get well plan and prepare write-off report/action plan if there are fuel losses
Collaborate with each worksite to obtain relevant demand forecast to review and plan for fuel stock
Perform maintenance operations
Escalate non-availability of GFE/GFP to customer's senior management
Approve complex maintenance work in accordance with financial allowable limits (FAL) and oversee complex rectification activities of equipment abnormalities
Ensure operational excellence and compliance with quality and safety standards
Set direction for new base/projects and engage external stakeholders to ensure smooth transition/ implementation
Develop business continuity plans to mitigate disruptions
Drive implementation of changes based on quality and safety reports
Ensure audits are carried out as per schedule and mitigate non-compliant audit findings with external auditor
Review Standard Operating Procedures (SOPs) to ensure regulatory requirements are met and procedures can be performed by operations team
Endorse emergency response plans
Drive the unit's compliance to data governance and cybersecurity
Manage customer experience and relationships
Manage strategic contractual issues between operational unit and its customers
Maintain close links with key customers
Contribute to continuous improvement
Guide organisational transformation and continuous improvement projects
Challenge units to adopt new business strategies while actively balancing risk and opportunities to develop new markets
Manage people, finance and organisational development
Manage career planning and development of Operational Unit employees
Collaborate with cross-functional ops teams to strategise optimisation of resources and operational efficiency
Review capital and operating departmental budget
Review and approve purchase requisition based on financial allowable limits (FAL)
Ensure cost control of OT and management of MC rate below national average
Review proposed Scope of Work (SOW) and resources required
Establish initiatives to improve department's recruitment and retention rates
Liaise with HR for manpower planning and staffing requirements for all operational unit's worksites
Front development, communication and implementation of effective growth strategies and processes
Ensure sales and cost targets are met