Job Description

About Circles.LifeFounded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund - renowned backers of industry-shaking innovators.Role DescriptionAs the Senior Manager of Strategic Programs, you will lead strategic initiatives aimed at integrating product, technology, and business objectives to enhance revenue delivery and retention within the digital telecommunications sector. This role centers on managing and refining the Revenue Delivery & Retention portfolio, ensuring alignment with our corporate vision and operational targets, and seamless execution to achieve business outcomes.Job ResponsibilitiesStrategic Leadership (35%):

• Develop and refine operational & organizational strategies to bolster predictability of revenue delivery and retention.
• Craft actionable, scalable operational plans to enhance process efficiency and resource utilization across the organisation.
• Continuously evaluate and recalibrate strategies to meet emerging business demands or execution challenges.

Program Oversight (30%):

• Direct comprehensive program management across various functions such as technology, product, commercial, sales, marketing, and finance.
• Establish and uphold project management best practices to ensure timely achievement of objectives for revenue delivery and retention.
• Monitor project performance metrics, providing executive-level reporting and adjustment recommendations.
• Enhance stakeholder engagement and consensus-building around project goals and expectations.

Change Management (25%):

• Architect and deploy change management strategies that minimize disruption and promote organizational adaptability.
• Lead significant transformation projects, securing stakeholder buy-in and fostering a culture receptive to strategic shifts.

Requirements:Required Qualifications:

• A minimum of 12 years\' experience in strategic operations, transformation, management consulting, or project management, preferably within the product companies.
• Demonstrated capability in leading large, multifaceted projects end to end in client facing roles.
• Strong analytical acumen and data-driven approach in strategic decision-making and operational enhancements.
• Exceptional communication and interpersonal skills, with a proven ability to constructively influence customers and C-suite stakeholder relationships.

Desired Attributes:

• Experience with SaaS and product strategies/delivery models.
• Proficient in adapting business models and operational processes in response to evolving industry trends.
• Proven success in managing cross-functional teams to meet and exceed dynamic business requirements.
• Founders\' mentality of owning outcomes with track record of leading large projects end to end.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.Please do not forward resumes to our jobs alias, Circles employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Circles.Life