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As the needs of our service users evolve, Care Corner constantly looks for new ways to enhance the effectiveness of our services. The Senior Manager (Service Development) performs a crucial role in driving and managing initiatives related to the development of service innovations for the 'Senior Services Group'. You will be responsible for project management, change facilitation, and stakeholder engagement.In the course of performing this role, you will work closely with various service point/programme managers, as well as partner with relevant corporate functions such as the 'Strategic Capabilities Unit' comprising members with design, digital and data expertise. You will act as the primary liaison from the Senior Services Group, communicating the business goals and ensuring that the service innovation projects are in alignment with them.
1. Manage assigned service innovation projects; monitor its progress, initiate appropriate corrective actions, as well as the dependencies between projects
2. Cultivate and strengthen relationships with internal and external stakeholders
3. Collaborate with relevant corporate functions with specialized capabilities in a cross-functional team, in the design, development and implementation of the service innovation projects
4. Identify, select and manage suitable external partners & providers in the design and development of the service innovation projects
5. Identify and develop partnerships to facilitate the access of community assets and resources in the ecosystem
6. Facilitate the change adoption process through various interventions such as stakeholder engagement, communication, development and incentive design (where applicable)
Requirements:
Skills and Competencies
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