Date: 04-Apr-2023 Location: UNIV ADMIN, Kent Ridge Campus, SG Company: National University of Singapore

Overview

Reporting to Head HR Shared Services, you will be responsible for

• Leading Shared Services teams in delivery of HR functions (eg. On-boarding, In-Service and Off-boarding)
• Supporting timely and accurate service commitments for HR processes and transactions
• Pro-active engagement with stakeholders to drive operations and service excellence in accordance to changes in policies and leading practices
• Co-leading projects to implement improvements to strengthen governance and employee experience via automation and simplification of processes
• Completing duties and initiatives assigned by Reporting Manager

Roles and Responsibilities

HR Processes and Transactions
\xe2\x80\xa2 Lead a team of shared services specialists to handle end-to-end HR processes and transactions in on-boarding, in-service and exit functions via Cloud-based HR System (CHRS) and HR Case Management Portal (NUService Hub)

• Develop and coach team members to ensure smooth operation and service delivery
• Meet deadlines with quality and efficiency, and ensure HR systems and employee records are administrated based on agreed procedures and standards
• Review and address stakeholders\xe2\x80\x99 feedback, propose system enhancements for improved user experience and system functionalities
• Proactively identify gaps via data analysis and implement measures to improve efficiencies and controls
• Manage audits and reporting requirements

Stakeholder Engagement

• Build and maintain strong relationships with key stakeholders including HR Partners, HR Centre of Excellence, Outsourcing Vendors, Authorities to ensure effective collaboration and delivery of HR shared services
• Review scope and service commitment, and adapt processes in accordance to changes in policies and new requirements stipulated by the authorities
• Often the \xe2\x80\x98subject matter expert\xe2\x80\x99 in assigned areas of service delivery, be a valuable partner to outsourcing vendors, management and HR colleagues

HR Process Improvement & Innovation

• Be the \xe2\x80\x98Process Champion\xe2\x80\x99 to implement improvements to strengthen automation, standardisation and governance in shared services by leveraging on innovative solutions
• Collaborate with \xe2\x80\x98Technology Champions\xe2\x80\x99 and authorities to proactively identify ways to enhance work processes
• Generate improvement ideas and co-lead projects to implement enhanced solutions and new technologies.

Qualification/Experience

• Good Degree in any discipline
• More than 12 years of working experience including 5 years preferably in a shared services environment
• Possess leadership skills and at least 5 years of experience in leading teams, both internal and external
• Functional knowledge of associated HR business processes and practices
• Proficiency with Microsoft Office suites, SAP SuccessFactors, DocuSign, Opentext, visualisation tools and process improvement methodologies will be advantageous
• Strong writing, facilitation and presentation skills
• Possess mindset of service and process to drive improvements
• Agile and resilient, able to handle changing business requirements
• Able to manage challenging situations in a positive and productive manner

More Information

Location: Kent Ridge Campus Organization: Office of Human Resources Department : Shared Services Employee Referral Eligible: Job requisition ID : 19784