Play a key role in coordinating promotion mechanics between marketing and operations
Ensure promotions mechanics are submitted and approved by relevant food establishments in a timely manner
Work with the in-house designer to process, package and coordinate the deployment of promotion materials to outlets
Generation of regular reports to track and update management on the effectiveness of each marketing activity
Delivery Platforms and Point of Sales (POS) System
Application and approval of delivery platforms for new outlets/ restaurant opening
Assist in ensuring delivery platforms are functioning and in order - to provide support to the outlet on matters regarding menu as well as hardware status
To execute the deployment of promotions on delivery platforms
Assist in queries from delivery platforms
Setting up of POS system including menu planning and payment integration
Preparing report for sales analysis
Website / Social Media Platform
Coordinate with vendors to update content on the corporate website
Contribute to both creation and deployment of content on social media platforms
Managing queries on social media platforms
Keeping track of online reviews on our brands and competitors activities.
Set up of new outlets/ restaurant
To coordinate with contractors on signboard, menu, menu board and branding materials
To liaise with landlords on marketing plans
Customer Service and Feedback
Responding to customer feedback from emails and telephones
* Consolidate and analyze customer feedback monthly with recommendations and solutions
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