Job summary
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.
About the Role
Since the launch of Audible.in in November 2018, India has been among the fastest growing marketplaces within Audible. Audible.in offers a range of options for customers in India – Premium Plus membership, a free content catalogue and ala-a-carte audiobook/podcast purchases. Audible is looking for an experienced professional who will own the customer experience for non-members across Audible surfaces (app, website and Alexa) and accelerate our efforts on new user acquisition and engagement goals for Audible’s free catalog across surfaces. In addition, you will continuously raise the bar on customer experience and optimize the onboarding / customer journeys to make it easier for non-members to sign-up for a membership. The role will work closely with teams from product, program management, marketing, merchandising and BI to develop new ways to delight customers and ensure they have the best digital experience to help them discover and listen to our audiobooks, podcasts and Audible Originals.
About You
The ideal candidate for this role is focused on the right inputs, is able to combine creativity with quantified results and sees things through customers’ lens. You are driven by scaling a new category and are ready to work at a strategic level (using consumer insights to generate bold and innovative ideas for growth) and at a tactical level (optimizing app/web CX, analyzing traffic data and solving problems). You are passionate about content marketing, easily juggle between priorities and have a strong understanding of mobile app/web content management.
Key job responsibilities
As the Senior Marketing Manager, Customer Experience you will...
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