Job Description

JOB DESCRIPTION Executes the day-to-day administrative work processes for the operation of Micro-Credential courses to fulfil internal and/or regulatory requirements. Interface closely with internal JOB DESCRIPTION Executes the day-to-day administrative work processes for the operation of Micro-Credential courses to fulfil internal and/or regulatory requirements. Interface closely with internal team, lecturers, students and other stakeholders to ensure timely response and deliverables. Accountabilities: CMC Administration: Execute an efficient and coordinated system to manage lecturers' deployment, arrange payment and be the key liaison for all administrative support. Follow-up with lecturers on contracts, assessment results, and payments. CMC Course Evaluation Coordination: Carry out end-of-course evaluation, ensure accurate compilation of evaluation summaries and maintain proper records. CMC Digital Badge Administration: Ensure proper issuance of digital badges to qualified students, and maintain accurate records. Coordinate with DSPI team and external vendor on licensing and any technical matters. Student Management : Respond to students' queries in timely manner. Alert team leads of key concerns of students. Provide clear and accurate administrative and technical advice (digital badges) to students and resolve student cases amicably. Marketing : Assist with the updating and publishing of CMC courses on available channels. Process Innovation : Review processes and suggest improvement plans that will enhance student learning experience. REQUIREMENTS Diploma with at least 3 years work experience. Strong administrative Skills. Excellent interpersonal, communication, and presentation skills. Self-motivated, versatile, resourceful, and result-oriented. IT savvy and proficient in Microsoft Office applications.