Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Job Responsibilities

• Contact customer for payment, negotiate and workout payment plan to cure delinquent accounts and increase collection amount
• Review customers\' profile and recommend the most cost effective and efficient collection action and treatment, including restructuring of loan within regulatory and internal guidelines
• Minimize risk exposure, reduce non-performing loans, and credit losses by commencing legal proceeding to recover collateral
• Attend and follow up on customer enquiries or requests via various communication tools (e.g., telephone, emails etc.)
• Handle disputes and ensure issues are resolved promptly and professionally
• Compile statistics and reports by agreed timeline
• Assist to review risk and compliance related matters (e.g., to address or mitigate operational risks, manage third party arrangements) and coordinate requests from auditors
• Adhere and comply with regulations and bank\'s policies and processes
• Meet KPI set by management

Job Requirements

• Degree holder in Business, Finance, Accounting, or related field
• Minimum 1 year, banking and finance related, debt management

Attributes/Personality requirements

• Customer Focus
• Good Team Player
• Has integrity in her/his area of work
• Willing to learn
• Able to multi-task and work on demand

Skills/Technical Ability requirement

• Good Interpersonal and Communication Skills
• Good Negotiation Skills
• Good Writing Skills
• Knowledge in Microsoft word, excel, PowerPoint

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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UOB