Job Description

What\'s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic moral values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

The responsibilities are as stated below:

• Design, structure and also manage the workflow and processes of the Patient Liaison Centre.
• Supervise the Patient Liaison Executives to deliver good customer service and build good customer relationship.
• Manage and handle public enquiries coming through from e-mails, phone calls, walk-ins and websites.
• Manage and provide assistance for referrals, specialist appointments and travel arrangements.
• Organise and conduct hospital tours.
• To carry out effective service recovery to address customers\' concerns.
• Coordinate and work closely with other departments, hospital staff and specialist doctors to attend to customers\' needs.
• Provide accurate and timely feedback to management.
• Liaise with medical agents on matters pertaining to international patients to provide end-to-end customer support and service.
• Manage and provide support for local and regional marketing activities.
• Required to support and participate in local and overseas marketing events, eg. Seminar, trade-shows, media events, etc.

How to Succeed

• Minimum Diploma / relevant qualifications.
• At least 2 years PR / customer service experience.
• Healthcare experience and customer service / call centre experience advantageous.
• Excellent communications and interpersonal skills.
• Effective team player.
• Exhibits integrity and honesty.
• Works well independently.
• May require to work on weekends.

Additional Information

Career Level

Junior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Mount Alvernia Hospital is Singapore\'s first private and only not-for-profit Catholic acute tertiary care hospital. We provide compassionate, excellent and holistic healthcare to all, regardless of race or religion.

The hospital is a 304-bed general acute care medical institution; with tertiary medical capabilities and two multi-disciplinary medical specialist centres. The hospital is supported by over 1,300 accredited doctors, with about 150 specialist doctors located on the campus. An exempt charity, the hospital\'s annual surplus goes into developing and upgrading the hospital, supporting the Assisi Hospice and community outreach activities such as our outreach medical clinic for the poor and underserved, to SERVE ALL WITH LOVE.

Additional Company Information

Registration No.

T08CC4085D

Company Size

501 - 1000 Employees

Average Processing Time

14 days

Industry

Healthcare / Medical

Benefits & Others

Dental, Medical, TBA, TBA, Based on job type

Company photos

1/2

Mount Alvernia Hospital