Job Description

Job description

Some careers grow faster than others.

If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking a high calibre professional to join our team as a Senior Product Manager, Branches and Telesales.

Principal Responsibilities

• Overall: Develop and execute business strategies that will drive market share growth and improvement in profitability for Asia cards business
• Role Specific: Develop and achieve the targets on the number of cards and loans acquisition across Contact centres and branches
• Integrated Management: Be the Asia cards central point for all acquisition activities through contact centres and in-country branches. Coordinate and integrate activities across internal functions and markets for Asia cards with the goal of achieving Asia cards goals
• Sales Management: Develop detailed sales management reporting and analysis. Drive improvements to sales productivity through analytically driven strategies. Develop deep expertise in lead management, incentive frameworks and customer acquisition
• Acquisition offer and sales pitch management: Maintain inventory of analytically grounded acquisition offers. Test and learn sales pitch content to drive improvements in sales conversions
• Budget Management: Manage, forecast, and optimize the acquisition budget for all digital channels for Asia Cards and ensure CPA targets are achieved
• Process improvement: Coordinate with process improvement team and other appropriate stakeholders to improve the onboarding journeys for owned channels and improve straight through processing (STP) rates and reduce turn-around time (TAT)
• Credit Risk: Drive improvements in credit performance by partnering with credit risk team and driving a culture of test and learn

Requirements

• At least 20 years\xe2\x80\x99 Experience in Financial Services Industry
• Credit Cards and Unsecured Lending business in Banks and Fintech companies
• Working experience at least in 3 of the key asia card markets
• Deep understanding of data analytics, score card modelling, portfolio management and alternate score card based lending
• Hands on experience across multi-channel distribution, score card metrics, CPA, productivity optimization, sales incentive planning, digital transformation
• Entrepreneurial, data driven, penchant for numbers, quick learner, change agent, transformational
• Ability to navigate and influence stake holders from 9 countries to achieve desired organizational objectives

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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