Job Description

Who We AreAs Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society. For more information on Singapore University of Social Sciences, please visit www.suss.edu.sgAbout the roleDo you want to use technology to make a positive difference in higher education? We are looking for people who are eager to lead exciting projects, work with diverse partners and achieve successful project outcomes. Your skills in managing complexities, reducing risks and delivering results will help you succeed in your projects and organisational goals. At the same time, you will have the chance to improve the reliability and efficiency of our operational systems. Your carefulness and proactiveness will be essential in improving user experience and operational performance.What You Will Be DoingProject Management

• Accountable for the overall successful delivery of the program and/or project.
• Oversees the delivery of programs/projects to ensure that targets are met. This includes conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solutions etc.
• Creates and/or reviews program/project artifacts and deliverables to ensure quality and SUSS guidelines and policies are met.
• Manages procurement, preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management etc.
• Liaises closely with business users and builds a good rapport.
• Liaises closely with vendors to ensure successful delivery of products and/or services in accordance with the contract.
• Manages project team to ensure optimisation of manpower resources while maintaining healthy team morale.

Operational Assurance

• Accountable for the overall successful provision of ongoing application maintenance and support to ensure SLAs are met.
• Oversees and/or provides maintenance and support of applications, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
• Creates, updates and/or reviews systems artifacts and deliverables to ensure quality and SUSS guidelines and policies are met.
• Performs systems and data analysis including analysing existing system/program logic difficulties and revising the logic and procedures as necessary.
• Handles audit queries and ensures audit and security compliance are met.
• Liaises closely with business users and builds a good rapport.
• Work closely with business users in annual IT project planning and enhancement prioritisation.

Management Support/Backup

• Supervises, coaches and develops skills of junior Project Managers in the team.
• Covers the responsibilities of the Head (Corporate Applications) when required.

Job Requirements

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 10 years within the IT industry, inclusive of 3+ years in a technical role, and 3+ years' experience in project management
• Experience in managing projects with a budget of over $200K.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to answer is essential.
• Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
• Must be a self-starter and able to work independently with minimum supervision.
• Must be a good team player, proactive in nature, fast learner, highly organised and positive attitude.
• Certification in PMP or CITPM will be an added advantage.
• Experience in the Higher Education industry is a bonus.

What Do We OfferAt SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Singapore University of Social Sciences