Job Description

My client a leading US medical device company is looking out for a Senior Regional IT Support Specialist. The incumbent will be required to meet theses requirements as mentioned:

Required functions and duties

• Researches and evaluates available Standard technology and alternative solutions to make recommendations for modifications or additions to personal computer systems, hardware components, and software applications including researching costs, market options, and trends available to meet user needs
• Provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services in compliance with service level agreements utilizing diagnostic and other tools to maintain, troubleshoot and restore service or data to systems
• Provides CISCO phone support based on support rotation schedule and monitors ticketing system for incoming issues and Identifies, escalates and redirects problems requiring urgent attention to appropriate resources in compliance with SLAs
• Works directly on tasks and projects with Network and Data Center analysts; may provide some network and systems support as requested
• Creates, updates, and submits status reports, documentation, and procedures relative to assigned End User Support projects; conducts project and team meetings as necessary, and assists with related training
• Installs, configures, maintains and troubleshoots hardware, software, computers, printers, and other peripheral devices and ensures effective use of hardware and software resources
• Collaborates with other company departments or IT teams (Globally & Offshore) to function as a liaison throughout the development, testing, and implementation of new product or operating system installs and/or upgrades ensuring end users are adequately supported

Qualifications

• Associate's and/or Bachelor's Degree in CS / MIS preferred
• Minimum of four years of technical/systems support-related experience required
• Prior experience in a manufacturing/Laboratory environment is a plus
• High school diploma or equivalent required
• Knowledge and experience with IT Helpdesk systems required
• ITIL practices preferred

How to Apply:

Interested applicants may apply by sending in your updated resume (in MS Word format) to my email or apply directly:

Consultant: Tan Jun Jie

EA personnel reg. no.R1878852

EA License No. 17C8502

Additional Information

Career Level

Senior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

4 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Meet Integrity. We're a leading recruitment firm specializing in the areas of Life Sciences and Engineering with over 100 years of combined experience in the industry. We've helped recruit the most prized talent in a wide variety of Life Science and Construction sectors.

With 40% of our waking time dedicated to work, we know the vital importance of how smallest actions can create the biggest impact in people's lives. This is exactly why our friendly team of skilled experts always prioritizes actions based on core values over personal gain.

The secret to our business is personal relationships. Because People Matter.

We've been very fortunate to assist with the recruitment of some of the most talented and dynamic talent for many of the largest and smallest employers. These are businesses who were in need of elite recruits who possessed specific talents, unique skills and other technical disciplines. Reach out to us to to discover even more about how we can help you with all of your recruiting needs or your own career.

Additional Company Information

Registration No.

201634573Z

EA No.

17C8502

Company Size

1 - 50 Employees

Industry

Human Resources Management / Consulting

Benefits & Others

Miscellaneous allowance, Long hours, Formal (e.g. Shirts + Ties)