Job Description

WHAT: To assist Director of Sales in all selling activities within the hotel, working closely with the Rooms, Food and Beverage and other revenue-generating departments to maximise sales through the activities of the Conference & Events Department and other associates.

Your Goals : To contribute to the overall success of the hotel.

Our Supportive Promise: We offer an environment whereby you will feel empowered, feel safe and feel stimulated to grow both personally and professionally, with your passion for local community and neighbourhood, sharing time-honoured beliefs and ideas and a genuine ambition to develop.

Your Role:

• Confirm every piece of business possible \xe2\x80\x93 selling the right room to the right customer at the right time for the right price.
• Deliver financial results.
• Effectively uses and promotes technology to support productivity and profitability.
• Builds effective relationships with customers and business partners.
• Identifies and handles sales leads effectively and efficiently.
• Represents the Hotel and participates in domestic and international sales activities.
• Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.
• Monitors and reports on market and competition within own market segment.
• Prepares and updates customer management reports and ensures all necessary follow-up work is carried out on time.
• Active distribution of product information and creates awareness in the markets and business segments or responsibility.
• During sales calls, carries out \xe2\x80\x9ccross selling\xe2\x80\x9d in accordance with corporate and divisional guidelines.
• During Sales Calls, uses USPs \xe2\x80\x93 linking features with benefits.
• Undertakes tasks as and when requested to fulfill the marketing and sales objectives of hotel.
• Creative contribution to product and sales development.
• Participates in planning and realization of sales campaigns together with Director of Sales /DOSM within defined market segments.
• Assists in planning and coordinating sales activities and events.
• Assists in coordinating the development of all promotions.
• Managers account base and maintains all customer information up to date manually and electronically.
• Provides ongoing advice and support to staff under his/her supervision.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Understand premium products. Able to overcome objections (esp. price).
• Confident in selling premium rates.
• Possess basic computational abilities and sense of business.
• Extensive knowledge of the hotel and its facilities.
• Knowledge in Corporate, CI & M and Catering sales, F&B knowledge, event organization and audio-visual equipment.
• Understanding the market and its competitors.
• Outstanding performance and result in related filed and market.
• Act as sample of the team during the daily job.
• Willingness of career development.

• Throughout the employee journey at Artyzen Singapore, help create a better place each day in a fun, exciting and lively manner. Always look for ways of making improvements. Leave places that you visit a little better than you found it.
• Always maintain a professional appearance in accordance with the standard set by the hotel group and set an example of \xe2\x80\x9cWalking the Talk\xe2\x80\x9d in terms of our Artyzen culture.
• Give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the hotel in response to business and guests\xe2\x80\x99 needs.
• Constantly improve your professional skills and enhance your professional knowledge.
• Have an intuitive approach and warm-hearted caring for each other, your fellow employees, our guests, any third-party relationships, and our company. Take initiative rather than being passive, in caring for our company and our future.

• Understand and strictly adhere to the Guidelines established in the Employee Handbook and the Hotel\xe2\x80\x99s policy on Fire, Hygiene, Health, and Safety.
• Identify and report any maintenance requirements and hazards in the workplace and report significant issues to your manager.
• Stay abreast of changes in your expertise and comply with statutory and legal requirements for fire, hygiene, health, and safety.
• Be always conscious of the security of the hotel, guests, and guest\xe2\x80\x99s belongings.

• Respond to changes in your function as dictated by the industry, company, and hotel.
• Undertake any reasonable tasks and secondary duties as assigned by the Management.
• Be prepared to work on a flexible schedule and shifts.
• Reflect our local culture, heritage, history, and be knowledgeable and share our art and craft concepts, and how they relate together.