Job Description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today -- ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Sr Manager of Sales Operations partners closely with Asia and Korea Sales Leadership, Finance, HR, and GTM teams to drive predictable revenue growth, improve forecast accuracy, and strengthen operational rigor across the sales organization. This role leads strategic planning, performance management, and business rhythm to enable scalable, high-performance go-to-market execution.
Key Responsibilities

• Partner with Asia and Korea Sales Leaders to develop and execute regional growth strategies and operating plans.
• Drive forecast accuracy through disciplined pipeline management, inspection cadences, and data-driven methodologies.
• Lead account reviews, opportunity inspections, and deal governance to accelerate high-quality revenue outcomes.
• Own the cadence and delivery of QBRs, MBRs, and executive business reviews, ensuring clear insights and actions.
• Lead annual and quarterly planning, including territory design, coverage models, and quota setting.
• Partner with Finance on revenue planning, forecasting, and performance analytics.
• Work with HR to support headcount planning, capacity modeling, hiring plans, and talent readiness.
• Collaborate with GTM teams on segmentation, routing, account coverage, and go-to-market effectiveness.
• Build and scale operational frameworks that drive consistency, accountability, and execution excellence.
• Translate complex data into clear executive-level insights and recommendations.

Qualifications
Qualifications

• 10+ years of experience in Sales Operations, Revenue Operations, or related roles, preferably in enterprise or B2B technology.
• Proven experience partnering with senior sales leaders in complex, matrixed organizations.
• Strong expertise in forecasting, pipeline management, quota methodology, and performance management.
• Experience leading cross-functional initiatives with Finance, HR, and GTM teams.
• Strong executive presence with the ability to influence without authority.
• Exceptional analytical, communication, and stakeholder management skills.

Preferred Experience

• Experience supporting high-growth or SaaS organizations.
• Experience working across Asia Pacific and/or Korea markets

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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