Job Description

About CertisWe are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.Life at CertisIf you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a \'job\', we would love to hear from you.At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you\'re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow - the perfect place for you to grow your career!Duties & Responsibilities

• Conduct orientation and training sessions for security officers, ensuring their familiarity with appropriate security rules and procedures.
• Monitor work processes and performance, consistently striving for service excellence and upholding high-quality standards.
• Develop and implement security protocols, policies, and procedures, ensuring strict adherence across the organization.
• Provide support to the in-house security team, particularly in managing security for V/VIP events.
• Regularly inspect the night shift team to ensure operational readiness and compliance with established protocols.
• Oversee and manage security officers\' coordination during emergency situations, ensuring a well-coordinated response.
• Lead and coordinate security operations, incidents, and investigations, while also preparing detailed reports for the same.
• Prepare and present comprehensive weekly security reports to the client during the scheduled meetings.
• Implement safety and health policies and procedures, safeguarding employees against potential workplace hazards.
• Collaborate and maintain effective communication with public law enforcement agencies and the Singapore Civil Defence Force (SCDF).
• Manage staff morale and provide counselling to underperforming team members, fostering a positive work environment.
• Collaborate closely with the Division Head to efficiently manage manpower, equipment, and resources, optimizing on-site team performance within allocated budgets.
• Undertake any other relevant tasks as assigned, contributing to the overall effectiveness of the security operations.

Skills & Experience

• Possess a Diploma/Degree from an accredited institution.
• Encouraging applications from individuals with a background as Commissioned Officers in the Singapore Armed Forces (SAF) or as Senior Officers from the Singapore Police Force (SPF).
• A proven track record of at least 3 years in a managerial or operational capacity that aligns with the role\'s responsibilities.
• Demonstrates a strong customer service orientation.
• Preferred possession of a Private Security Industry Regulatory Authority Certified Security Officer (PWM CSO) license.

If you possess these qualifications and aspire to undertake a leadership role that challenges and rewards, we eagerly anticipate receiving your application. Your education, military/police background, and demonstrated experience will be instrumental in driving success in the position of Operations Manager.Top of FormRecognition & RewardWhat you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

Certis Group