Job Description

The Security Officer reports to Shift Manager for operations. Carries out operational duties and functions in order to maintain the safety of tenants and visitors to the City. Provide vigilance and a security presence to upkeep a safe environment for City visitors, tenants and staffs. To assist in the smooth running of the security operation and other security and safety related duties as assigned by the Shift Manager.DUTIES & RESPONSIBILITIESOperational functions include: Perform regular perimeter checks and patrols to ensure that there are no fire/safety violations, vandalism or suspicious activity or person/s on the property. Investigation skills are required to follow up with incident reports of various natures regarding the establishments' interest. Responding to fire alarm activations and be familiar with fire safety procedures of evacuation of property if need arises. Assisting guests in the mall. (E.g. escorting a guest to a specific destination within the mall, etc) Operate and monitor security control panels, alarms, and related security equipment to provide property observation and surveillance. Maintain logs and records of occurrences, complete necessary paperwork duty performs during working shift. Perform 2 rotating shifts to supplement the property operations. Ensure that enforcement of the company's safety and security policies/regulations to visitors, tenants and staffs are performed in an impartial manner. Ensure that no unauthorized person/s is in any restricted areas without proper justification. Ensure CCTV surveillance, Alarm, Patrol & Fire Safety Systems are in good working order. These include computers, printers, radio communication sets and Control Access hardware and software.Others: . Report any discrepancies, deviation of procedure or standard practice.. Update on security intelligence (suspicious movements and trends of individual or activities).Tools/Equipment used. Have some knowledge and able to operate the operation of CCTV, Control Access system, Electronic key cards, Doors & Fire Safety Systems to the Department best advantage in accordance with Departmental procedures and objective.. Provide administrative support in all areas relating to the sales and administration of season parking facilities.. Assist carpark operation in attending to car park help stations/Equipment breakdown.. Conduct routine inspection to all car park system/equipment. Ie: EPS (Entry, Exit, Kiosk & barrier system) and PGS system. Replenish all consumable items such as receipt roll, tickets etc. for carpark machines and carpark leaflets. Patrol in the carpark by buggy or foot, attend to motorists who need assistance as well as report irregularities to the carpark Supervisor to follow up. Take enforcement action against Indiscriminate Parking vehicles which include serving notices and wheel clamping the vehicles. Assist in traffic control in the carpark during peak hours or when the car park is busy. Assist Carpark operation in reserving parking lots (using barricades) during special events. Cover carpark reception duty, attend to all walk-in or telephone enquiries, feedback , requests and man the carpark management stations as and when require. To assist open/close carpark entrances/ramp/driveway at various specified timing or for effective management of car park and security of SuntecDaily Duties. Physical checks of the following: - All Fire, Health & Safety systems and equipment.- Entire property.. Assist the Shift Manager: - Patrol reports,- Investigation reports,- Complaints, allegations and inquiries,- Incidents report- Accident report- Property Damage report. Assist the Shift Manager in updating and keeping stock of the following: - Filling system- Operation Forms- Passes & keys- Stationary & operational supplies. Ensure that they have knowledge on the events, occurrence and operations via the following: - Departmental Briefing/Roll Call- Everything Communicates- Communication Book- Security Log Occurrence- New/amended SOP- New Directive and orders- FAS isolation locationsPeriodic Duties. Assist the Shift Manager in Security System and equipment test. Any other duties as and when required by Management. Other duties as assigned by the carpark operationsOccasional Duties. Provide assistance to the Special Projects Team when required during important events.Job Requirement. Certified first-aider. Knowledge of Security Control Access System. Knowledge of CCTV System. Complete knowledge in Fire Safety System. Investigation SkillsTechnical/ Functional Competencies Ensure that all team members comply with the grooming and uniform standards. Ensure compliance with legislated health and safety requirements within the workspace. Comply with all Corporate and APM Standards and Procedures.Build Personal Effectiveness Personality: Must have a good natured, friendly yet firm and mature personality always. Act with Integrity: Will adhere to the APM Code of Conduct and will present oneself in a manner and style conductive to what is representative and expected of a APM Team Member Excellence in communication skills: Verbally and listening. Show good listening skills and fosters two-way communication always keeping an "open door approach" communication style. Exhibit self-confidence: Gives instructions, listens to grievances or suggestions, administers counselling in a clear, concise and well-mannered tone, displays calm and collected behaviour and refrains from using abusive or profane language at all times. Make sound decisions: Evaluate and challenge existing processes and work practices, in view of their effectiveness and efficiency, values to the organization, introduce changes and make decisions whenever necessary. Shares experience gained and achievements made with peers and superiors. Take initiative: Create the impetus for change to keep abreast or exceed customer expectations and keep ahead of competitor's operations. Promote by example the principle of "The Power of Service". Actively promote a work environment which cares for guests and team members alikeCreate Team Focus Interact with business unit and team members in a professional and positive manner to foster good rapport, promote APM spirit and ensure effective two-way communication. Foster teamwork: Must be able to coach and guide the team members in the business unit to raise their level of motivation and associate satisfaction. Able to delegate: Trains and promotes cross-business unit support within the business unit's sections and establishes champions, who are empowered to act on his/her behalf during his/her absence. Implement opportunities for quality Team Building.Lead People Development Inspire trust and motivate others. Display genuine care for the safety, security, and general well-being of team members. Support organizational learning. Responsible to enhance the awareness or facilitate opportunities so that team members will have the time and/or technical support to familiarize and inform themselves in regard to company internal or external training and professional advancement. Lead by example by demonstrating behaviour, action and mannerism which are portraying the company values.Build Competitive Advantage Create strategic alignment. Explore or take the opportunity to engage into strategic alliances whenever possible, using existing internal systems or external suppliers and organizations. Demonstrate financial acumen. Drive business results. Clearly communicates and supports vision, mission, goals and financial objectives of the organization to all team members in the area of responsibility. Foster customer focus. Follow-up, implement and act on feedback. Commit to quality. Continually strive for excellence to meet APM standards.Create High Performance Culture Able to multi-task and to set clear priorities. Initiate and support cross business unit support, monitoring fluctuating business patterns in the area of responsibility and reassigning associates from low level business areas to high level business areas. Effective organizational development. Make suggestions and recommendations to the HOD and seek approval on strategic plans which will help the team to achieve business units' deliverables. Take ownership. Must be able to react to fast changing market conditions or last-minute changes in business patterns, cancellations or additional functions without panic, showing leadership to the team and project a cool, calm approach to the challenges. Results oriented. Know the department's goals, budgets and responsible to achieve these deliverables.Lead Change and Innovate Build support for change. Shares together with senior manager's business performance statistics, e.g. analyses these results and seek improvement and/or make changes that will lead to improved performances wherever possible. Drive continuous improvement. Continually strive to have the best person on the job, lifting the overall performance of the team and the business unit. Share best practices. Share the knowledge with the team members of the department in form of practical or theoretical training sessions or seminars or arrange those to be conducted in the area of responsibilityQualification StandardEducation: . GCE 'N' Level or equivalent. Certified as Senior Security Officer through WDA/ WSQ/RTT. PLRD registered. Company Emergency Response Team certifiedExperience: . Min 2 years as Security Officer or Senior Security Officer. Former Police/Military/Civil Defence/Auxiliary PoliceAdditional Skill Required: Computer Knowledge is required
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