Job Description

JOB PURPOSE

• Provide information to guests

• Ensure that Sentosa\xe2\x80\x99s operating priorities of Safety, Courtesy, Show, and Efficiency are followed at all guest contact points
  

• Be customer-centric and provide outstanding guest experience to Sentosa guests

• Be proactive and render assistance to guests

• Render 1st aid when necessary

• Ensure good housekeeping at all areas. Defects to be reported to supervisor immediately

• Abide by SOP & guidelines

• To be trained in 1st Aid & AED within 6 months of service

• Be punctual and responsible at all times. Adhere to protocol for taking Medical Certificate (MC).

• Adhere to company\xe2\x80\x99s grooming standards and code of conduct

• To ensure compliance of grooming standards and code of conduct

• To practice good housekeeping

• To work closely with team members and other colleagues

• Be up to date on the current promotions, events, happenings in Sentosa

• Respond to urgent and crucial incidents and issues at all time

• Perform queue management when necessary

• Ensure safety of guest at Express Stations

• Take part in guest engagement sessions

• Any other tasks, as per assigned

• Work closely with other units on queue management during peak hours during weekdays and weekends

• Collaborate with various operation units in managing situation within the island
  

• At least 1 year experience in frontline position

• Candidate should ideally possess at least a GCE \xe2\x80\x9cN\xe2\x80\x9d level qualification or equivalent

• Good communication skills and interpersonal skills.

• Customer-centric. Comfortable in frontline duties.

• Able to work on Weekdays, Weekends, Public Holidays and rotating shifts

• Ability to perform under pressure and enjoy working in a fast-paced environment.

• Fluent in English and another language is advantageous