Job Description

:Travelport is a place of opportunity. It\'s our incredible team that makes our company great - our people drive our winning culture.What\'s Travelport?Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We\'re leading the change; we are the change.We are on a mission to power the future of travel.Come and be part of an organization that is committed to building a culture of inclusivity built upon a diverse workforce that is reflective of the communities in which we operate.What does a great Senior Technical Customer Advocate do?Primary technical contact, liaison and authoritative source of information regarding all technology, infrastructure, integration and operational solutions/problems for Travelport\' s Strategic Airline, OTA and Travel Agency Customers.Responsibilities include:

• Develops and administrators an enterprise Problem Management philosophy for Data Centre impacts and chronic issues.
• Provide 24x7 on-call support for customer escalation during operational impacts:

• Provide updates to customers during any high severity incidents.
• Provide Root Cause Analysis after any high severity event.
• Provide technical teams with customer experience during impacts
• Proactively addresses improvement opportunities for Incident, Problem and Change Management.
• Builds positive internal customer relationships hosting periodic Operations and Strategic customer meetings:

• Review Recent Impacts, Scheduled Changes, Technology Project Status, and Customer Operational Concerns
• Schedule and Chair recurring Exchanges
• Review Past Performance
• Review Customer Operational Concerns
• Review Travelport Data Center Technology Changes
• Review Customer Growth Plans (Planned Message Volume Growth)
• Manages all escalated customer issues and concerns through appropriate channels and partnerships.

Who we are looking for in this role:

• Demonstrates ability to consistently deliver high quality work products in line with the End-to-End Delivery Model process and advocated tools.
• Is considered to be a subject matter expert in an at least one area of Service Delivery, ITIL qualified preferable.
• Able to supervise individuals, including assignment of work and involvement with decisions for personnel actions, evaluations, budgets and timelines.
• Able to demonstrate examples of successfully managing cross functional/business projects.
• GDS, OTA, Carrier experience desired.

Our ambition is to hire for potential not just experience, and you\'re likely to succeed if you:

• Are always ready to give it your all and deliver high quality work
• Are excited to use your creativity and innovative thinking to try new things
• Take responsibility and own your work
• Are courageous and ambitious to challenge what\'s been done before

Interested? We\'d love for you to get in touch!We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

Travelport