Job Description

Realize Repair

Analyze mistakes independently. Identify needed spare parts, agree, and arrange on order with customers. Carry out repairs (e.g., mechanics, electronics, hydraulics, control technology, pneumatics.) In case of escalation agree on interim solutions with in-house service and management and discuss with customer. Agree on solutions with experts from own area and RSC. Provide documentation of carried out service application.

Implementation

Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure. Carry out machine take over with end customers, if necessary, carry out customer programs and carry out in vote with management or in-house service special adaptations. Carry out customer installation with security instruction. Provide documentation about introduction, installation feedback for quality management. Realize service training need for customers and inform TRUMPF in-house service.

Preventive Servicing

Carry out preventing servicing due to given servicing list. Carry out servicing after complexity. Advice customers about necessary repair point, if necessary, agree on spare parts with customer and order them. Carry out further actions. Document servicing. Provide servicing check list, actualize, and adapt it.

Rebuilding and Retrofitting

Carry out rebuilding's and retrofitting. Carry out Service-Updates and data protections. Consult customers concerning technical innovations.

Product Care

Document technical weak spots in additional report. Encourage improvements and support the process.

Staff management

Train new employees, recognize training needs and pass on to management.

other duties

If necessary, carry out operator and servicing training. Recognize need in aid or devices and support realization. Provide rebuilding instructions and training documents, update and if necessary, adjust them. Carry out production assistance with the customer (e.g., find out degree of efficiency)

Requirements:-

A professional engineering qualification in Mechanical/Mechatronic/Electrical Engineering, as a Bachelor's Degree or Polytechnic Diploma or equivalent. At least 5 years of work experience in a similar environment/related field is an added advantage. A team player, with a goal-oriented spirit, an optimistic and persistent attitude, and service experience in handling the day-to-day activities of the service department. Ability to work under pressure and time constraints. Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows-based programming tools (QuickFlow; TruControl)
Good communication skills in English