Job Description

Responsibilities

: " Have hands on experience using soldering machine, hot air gun and other maintenance tools. Must know soldering for no experience in mobile phone repair Must have ability to Troubleshoot and Repair electronics down to component level. Training will be provided. Diagnose customer reported faults on watch phone and identify the issue. Run tests to assess the watch phones functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, casing, buttons. Disassemble, test, and replace defective parts of watch phone. Reassemble complete watch phone. Ensure that all repairs part performed meet the company's quality standards Report common faults found in diagnosis and repair. Respond to customer promptly and take corrective actions within target timeline. Advise customer on warranty issues and recommend products based on their expertise. Ensure tools and technical equipment are well kept and in good operational condition Provide monthly report on all the RMA issue Diagnose, troubleshoot, and repair devices Provide recommendations for problem resolution Explain complex technical issues to customers in a non-technical, simple to understand manner Provide repair and replacement estimates to customers Ensure that all repairs meet or exceed Mac.Infinity quality standards Greet customers in a friendly manner and maintain a positive work environment Answer phone calls to the store with a professional, courteous and friendly demeanor Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations Keep track of all devices and inventory while safeguarding all store stock Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair Maintain the cleanliness and professional appearance of the store ", "identifier":{ "@type": "PropertyValue", "name":"Ohms Telecom Pte. Ltd.", "value": "*******" }, "datePosted": "2022-08-04", "validThrough": "2022-09-03", "url": "********************", "employmentType" : "FULL_TIME",
Benefits