Senior Service Technician

Singapore, Singapore

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Roles & Responsibilities

Install new products, and test them to ensure they are working correctly
Educating the client on how to use and maintain their phone and laptop
Perform maintenance and phone and accessories customer support
Diagnose problems and come up with solutions to repair phone and realted devices
Order parts needed for repairs if needed
Fill out detailed reports and keep records on services that have been performed
Explain issues with equipment and repairs to customers
Build and maintain relationships with customers

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