Senior Servicenow Specialist (itsm, Itom, Csm)

Singapore, Singapore

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Responsibilities

ServiceNow Solution Design and Implementation
Capabilities Enablement - Lead the effort to enable teams to maximize ServiceNow capabilities.
ServiceNow Development and CI/CD
IT Service Management (ITSM) and IT Operations Management (ITOM): Utilize deep product knowledge to optimize ITSM processes, including incident, problem, change, and release management.
Customer Service Management (CSM): Design and implement CSM solutions that enhance the customer service experience.

Requirements

Bachelor\'s degree in Computer Science, Software Engineering or equivalent
Proven experience in designing, developing, and implementing ServiceNow solutions.
Deep knowledge of ITSM, ITOM, and CSM modules, as well as ServiceNow platform architecture.
Proficiency in ServiceNow development and CI/CD practices.
ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.

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