Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceWe\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client\xe2\x80\x99s business to deliver customer return on investment.Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analysing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyse information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.Your ImpactSalesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform guide to the company\xe2\x80\x99s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -Serve as a trusted advisor to the clientWork collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organisationIdentify and proactively run risk areas and commit to seeing an issue through to complete resolutionLead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artefacts to keep programs on track and solutions extendable and maintainable going forwardDrive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platformMinimum RequirementsExperience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and shown successExtensive experience with configuration and customization on the Salesforce platformAuthority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomesExperience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designsExperience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designsStrong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team membersDetailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audienceMust be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streamsA great listener with the ability to communicate with people in diverse rolesResourceful and entrepreneurial thinker who can work through and solve problemsPossible travel of about 50%, but exact travel requirements will vary based on customerDegree or equivalent proven experience required. Experience will be evaluated based on the strengths you\'ll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Preferred RequirementsValidated results in delivering high value business outcomes using an agile approachShown results leading customer and/or partner success storiesRelevant Salesforce certifications are a plusAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .\xef\xbb\xbfSalesforce welcomes all.

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