Job Description

Domain Ownership: Contribute to the overall ABAP development, basis, portal, authorization (SAP), and integration strategy of the SAP solutions (S4HANA & SuccessFactors) in the Singtel group (Singtel / NCS / Optus). The candidate must possess the vision and hands on experience to formalize, standardize, govern, and evolve the design and standards in these SAP technology areas with the objective to deliver best practice, efficient, dependable, and cost effective solutions to support the SAP solutions.

The candidate must possess extensive knowledge on a wide array of SAP technologies and is expected to define and enforce ABAP development standards, basis administration policies, authorization setup and governance, portal and interface standards, and integration policies, standards and tools. The candidate is expected to know the functionalities and capabilities of common COTS applications that integrate into SAP and evaluate their fit for use.

Supporting the multiple SAP functional teams to deliver business solutions to their stakeholders, this candidate plays the critical role of ensuring the best fit technical solutions for all SAP teams.

Project Delivery: Overall responsible for the design and delivery of SAP technical solutions in the Singtel group. Review all technical requirements in projects and change requests. Ensure technical delivery in projects and change requests are completed on time and with no defects.

Team Management: Manage a global Application Managed Support outsource team to ensure that both inhouse and outsource teams work efficiently together.

Operational Excellence: Ensure SAP development, authorization, and integration changes are timely addressed and delivered within expected SLAs. Ensure continuous improvements to the technology and processes through proactive review and optimization initiatives. Recommend and implement major improvements that have significant benefit to IT or the business.

Key Responsibilities

Domain Ownership: Together with the SAP functional teams, drive and establish a technology landscape roadmap with the objective to bring more value and efficiency to our solutions. Review all technical requirements in change requests and projects.
KPI: A 3 year technology landscape roadmap for the Singtel group\xe2\x80\x99s SAP applications to support and anticipate the future needs of the business.

Project Delivery: Support delivery of projects with timely resources and relevant expertise. Contribute to delivery of projects that are on time, in scope, and below budget.
KPI: All tasks executed by the SAP technical team are delivered on time, and below budget. Defects after go live (1st month) should not have more than 5 hours spent on defect resolution. All project satisfaction score by stakeholders should be \xe2\x80\x9cvery high\xe2\x80\x9d.

Team Management: Establish a truly integrated team (inhouse and outsource AMS) that work seamlessly across geographical locations. Maintain a highly effective team by ensuring poor performers are replaced promptly.
KPI: Identify areas that team members can work seamlessly regardless of systems/location. Team is able to share work and resources regardless of systems or locations.

Operational Excellence: Ensure that systems and services are running according to agreed SLAs. Constantly deliver improvement initiatives that add value to both IT and the business.
KPI: 90% of Incidents are addressed within SLAs. Recommend and implement 2 internal improvement initiatives that will increase IT efficiency by 20%. Recommend and implement solutions that will result in IT cost savings for the business by at least $250K every year.

Qualifications - Bachelor or higher degree Computer Science or IT with 6+ years of relevant experience in SAP ABAP/FIORI/HANA Development and SAP PI/PO/CPI

Experience

• Expert in SAP ABAP programming to deliver SAP programs /reports/Enhancements
• Experience in SAP HANA Programming
• Experience in FIORI APP Development
• Knowledge in SAP BASIS matters
• Knowledge in Infrastructure setup such as OS Folder setup, SICF Services, Firewall rule etc
• Past experience working in On Prem and Cloud SAP solutions
• Expert hands on experience in SAP Security and Authorization and GRC tools
• Expert knowledge in RFC, BAPI, iDOCs, SOAP, SFTP, PI/PO/CPI integration
• Ability to provide SAP technical solution & ownership of multiple independent projects simultaneously.
• In depth knowledge of the portfolio of systems to ensure Scoping, Initial Investigation, Feasibility and Design provide an accurate assessment of impact including work effort and cost.
• Demonstrated capability ensuring that technical solution designs meet the needs of the client, provide for a quality technical solution, comply with architectural directions and enterprise standards.
• Expert knowledge of architecture standard and industry best practices in SAP Development, Integration, and Portals.
• Experience in User Interface design and screen/work flow.

Singtel