Job Description

PPRO is a fintech company that provides digital payment solutions to businesses and banks so that they can scale their local payment services through one connection. Stripe and PayPal are just some of the names that work with PPRO to boost their conversions and eliminate the complexities of local payments.Since 2006, PPRO has fostered an open working environment where every idea is valued, and continuous improvement is encouraged. Our diverse global team, representing over 50 nationalities across 11 international locations, is united by a single goal to deliver the best products and services to our partners and customers.Join us and help shape the future of payments.The Purpose:PPRO is looking for a Senior Solutions Manager to help build and take ownership of the technical account strategy in connecting both new and existing customers to PPRO\'s network of Local Payment Methods (Bank Transfers, Buy-No-Pay-Later, Direct Debit, eWallet, etc..).You will join our expanding APAC commercial team in our Singapore office, with dotted lines to the global solutions team, that owns the delivery of both new and existing business wins in China and ASEAN for our international local payment methods and LATAM payment service offering. In this client-facing role, you will be a customer focal point for everything that is technically and project related to PPRO, providing industry knowledge, technical know-how and a human face & voice to the business.As a Senior Solutions Manager, you will not only work with the regional new business and account management teams and global sales teams, but will also interface with our multiple departments around the world, driving new opportunities, optimising current services, providing solutions and operationalising PPRO services within our clients\' portfolios.We get things done

• Own the technical aspects of RFPs, RFIs, etc., for Payment Service Providers (PSPs) and Enterprise Payment Platforms (EPPs) in China and ASEAN.
• Lead and manage customer technical relationships, ensuring quick and efficient delivery of solutions and products.
• Bring an entrepreneurial mindset to achieve shared goals internally and with customers.
• Demonstrate strong ownership and maintain high productivity with minimal supervision.

We put the customer first & making things better

• Translate business requirements into technical solutions by leveraging platform capabilities and functionalities.
• Embed PPRO into the customer\'s operations, building strong, lasting relationships.
• Innovate and tailor PPRO\'s solutions to meet customer needs, accelerating deal closures and strengthening partnerships.
• Build trust with clients by challenging conventional thinking when necessary, prioritizing long-term relationship value over short-term gains.

We work as a team and act with trust and integrity

• Collaborate across PPRO, breaking down silos between technical and business teams to secure and retain customers.
• Bridge the gap between commercial and tech teams, handling technical Q&A in high-stakes meetings.
• Act as a trusted brand ambassador, embodying PPRO principles in every interaction with customers and colleagues.

You\'ll need to have:

• Strong technical aptitude - Hands-on experience with APIs (ex: sample integrations, Postman experience etc.) within the payments domain
• Experience with owning technical portions of payment acquiring focused RFPs / RFIs
• 4+ years of work experience in a customer-facing, semi-technical role within the payments industry with a strong understanding of merchant acquiring for card primarily, and local payment methods
• A strong pedigree of customer service and customer focus as well as being unafraid to challenge customers\' ideas where necessary for the betterment of the relationship
• Ability to juggle customer customisation needs with internal capacity / technical feasibility
• Consultative approach to problem-solving
• Flexibility to coordinate work/ stakeholders across multiple timezones
• Fluent Mandarin skills both verbal and written - to a native business speaking standard
• Strong English skills both verbal and written

Nice to have:

• We are ideally looking for awareness of the following technologies: HTTPS / SSL / SSH / SFTP / HTTPS POST / HTML
• LATAM payments experience would be a plus
• Additional language skills are always welcome

What\'s in it for you ?:Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 25-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per yearInsurance - Because better safe than sorry - we want our employees to benefit from various insurances including medical Insurance, life insurance and travel insurance.Gym membership - PPRO helps cover the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet.Professional and personal development - We provide leadership cafes, on-the-jobtraining, and access to LinkedIn learning to help you gain knowledge beyond your role.Mental Health Platform - We\'ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.Our office is located within the Central Business District and walking distance to 2 nearest train stations, and surrounded by an array of bars, restaurants and food centres. What you can expect in this charming shophouse office unit is an open office layout to facilitate cross team collaborations. Ergonomic desks and chairs, meeting rooms with video conference equipment set up, and phone booths. Expect a well stocked pantry and shower amenities.Our Principles:We get things done: We are courageous; we take ownership, make decisions and get things done.We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intentWe put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.We work as a team: We collaborate closely and value team success over individual achievement.

PPRO