Job Description

Specialist, Sales & Outreach Member Services

THE ROLE: The Specialist, Sales will conduct customer outreach/sales calls with the purpose of achieving stated goals in global event sales as well as global event attendance. S/he is responsible for understanding customer needs and sharing feedback to product managers, technical and other stakeholders for follow-up on actionable items. He/She will plan, assist, and support various functions to increase members\xe2\x80\x99 involvement and renewal and grow new members in SEA. This position reports to the Manager, Sales & Members at SEMI SEA Office.

CORE RESPONSIBILITIES:

• Reach revenue target \xe2\x80\x93 Responsible for sales of SEMI services (membership, exhibition and sponsorship). Generate new leads. Follow up and qualify referrals.
• Act as a trusted advisor to customers \xe2\x80\x93 conduct outreach visits at customers\xe2\x80\x99 sites to listen to their needs and satisfaction with SEMI products and services. Communicate member values, and cross-promote products/services that solve customers\xe2\x80\x99 problems.
• Provide excellent customer service \xe2\x80\x93 Update and maintain customer records in CRM system. Answer customer inquiries.

WHAT SUCCESS LOOKS LIKE:

• You have improved visibility of SEMI SEA and improved participation of members in SEMI programs and events.
• You are innovative, committed, and able to multi- task to meet business objectives and delivering customers\xe2\x80\x99 satisfaction.

CRITICAL SUCCESS FACTORS:

• Cultural awareness and the ability to deal with a variety of personalities from various backgrounds
• Strong presentation and meeting facilitation skills
• Strong client relationship development skills
• Comfort in working in a team-oriented, consensus-driven environment
• Positive, professional, and accommodating attitude
• High level of integrity in dealing with confidential and sensitive information

FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE:

• Diploma and above in Marketing or equivalent in training and/or experience
• 1+ years of sales role experience. MICE experience is a plus.
• Understanding of semiconductor manufacturing is a plus
• Strong phone presence and high level of comfort talking with customers
• Proficiency in computer and internet software skills such as MS Office, etc.
• Seasoned sales
• Fluent in product and service presentation in English.

THE IDEAL CANDIDATE: You have excellent client relationship and sales skills with strong verbal and written communication skills. You can tactfully and diplomatically modify behavior to accommodate changing conditions and situations and have the dedication to creating better products and processes for customers. You are very organized, detail-oriented, and data-driven in juggling multiple projects.

ABOUT SEMI SEMI is the global industry association representing the electronics manufacturing supply chain, connecting over 2,400 member companies and 1.3 million professionals worldwide. SEMI members are responsible for the innovations in materials, design, equipment, software, devices, and services that enable smarter, faster, more powerful, and more affordable electronic products. Since 1970, SEMI has built connections that have helped its members prosper, create new markets, and address common industry challenges together.