Job Description

IN THIS ROLE YOU WILL:

• Respond to general inquiries and requests received from the mailbox and calls and identify need for escalations.
• Identify appropriate request types and transaction levels.
• Handle escalations from Peers. (Tools/Process-related inquiries/escalations)
• Identify training assignees and ensure database is updated. Ensure completeness and accuracy of records.
• Maintain training completion records in accordance with Emerson's record retention policy.
• Create and Validate Purchase Requisitions for training
• Create Quote / Discounting collateral / Training Services request in LMS tool
• Escalate Expedite Order/Quote Request
• Communicate, administer, and monitor training schedule, registration, and attendance in business systems
• Setup instructor-led-training in business system
• Create performance and status reports (KPI, Dashboards, etc.)
• Obtain details of participants from global training managers and communicate concerns/challenges related to training
• Maintain training records database for completeness and accuracy
• Load learner histories into business system as needed
• Monitor, Review, and Update Instructor Certification.
• Identify and control the storage, retention, preservation, and disposal of documented information.
• Coordinate with other LMS administrators to solve customer concerns and process other Educational Services business.
• Develop and maintain admin Standard Operating Procedure guides as needed
• Develop and maintain Emerson guides for internal systems and operations support
• Recommend and negotiates solution and development timeline to the stakeholders; gets their buy-in and commitment to any deliverable

• Bachelor’s or College Degree in Business Management or any equivalent
• At least 4 years’ experience in general administration, business reporting, customer service or related field
• Intermediate MS Office Application – MS Teams, Outlook, Excel and PowerPoint
• Intermediate knowledge in applicable business processes & system tools