Job Description

Responsibilities:


The responsibilities of the Support Engineer are as follows:


Contribute to the handling and resolution of incidents.


Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production. Contribute to the analysis of incidents by the IT RUN team, and recommend the actions to be implemented depending on the incident reported. Contribute to the implementation of developments to resolve the incident. Contributing to the unit tests and writing the documentation relating to the changes made before going into production.


Contribute to the respect of commitments/SLA's


Contribute to the respect of commitments in terms of deadlines and quality of provided work Contribute to compliance with standards specific to the activity Contribute to the improvement of the indicators of the team in order to improve the quality and the company's brand Contribute to the respect of the development standards chosen by client as
part of its activity


Contribute to the definition of the development guidelines for specific maintenance procedures


Helping to support the RUN team.


Assist the RUN teams in production Contribute to the validation of deliverables / procedures for the RUN/PROJECT team during deployment. Assist the RUN team with requests for training/technical consultation. Provide training for the RUN teams Contribute to network improvements and carry out the regression tests


Ensure on-call duty according to the schedule and respond to intervention needs outside working hours.


Help to draw up on-call schedules Respond and deal with incidents outside working hours


Key Requirements:


Bachelor's Degree in computer Science or equivalent studies/ experiences Minimum of 3 years of professional experience in Payment domain

Good skills in development and coding (PL/SQL, C,C++,Java, HTML, Phyton, Oracle Data Base....)
Hands-on experience in incident management Proven results-oriented person with focus on delivery Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units


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