Job Description

Main duties and responsibilities of the successful candidates are to assist the System Manager/ Functional Leads on the maintenance & support of PPM application. This includes: Defect Management. Responsibilities include tracking of system defects reported by users; perform analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations; ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing. Service Request (SR) Management. Responsibilities include tracking and monitoring of SRs raised; assessment and implementation of SRs according to operating procedures, e.g. data patching requested by users. Change Request (CR) Management. Responsibilities include tracking and monitoring of CRs raised, conduct of impact assessment, design & implement solution and facilitate users in CR testing and conduct training when necessary. Operations Support. Responsibilities include monitoring and execution of scheduled events such as monthly jobs, financial year end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to PPM application and provide on-site support when necessary; support scheduled events such as system down-time; investigate and resolve functional and/or performance related and/or integration issues. Prepare and submit monthly progress report on summary of the incidents raised and resolved, SR and CR status updates to the System Manager/ Functional Leads. Ensure the smooth operation of PPM, including integration withother bolt-on applications, and interfaces with internal/ external interfaces so that the support is not disrupted during normal office working hours. Review and update the relevant documentation (inclusive of ARIS diagrams/ models) to reflect changes made to the system. Examples of documentation including the following: Functional Design (FD) specificationTechnical Design (TD) specificationSkills & Requirements The candidate(s) should possess a Degree in Computer Science, Engineering or Equivalent. Minimum 8 years of ASP .NET development experience in a project management and technical architect role, with at least 3 full cycle ASP .NET implementation of comparable scale and complexity in a large organization. Project development experience in C# and Microsoft ASP .NET Framework 3.5/ 4.0 and ASP .NET MVC. Knowledge of web technology and development experience in ASP .NET, HTML, CSS, javascript, AJAX and jQuery. Experience in database design and development in MSSQL and Oracle. Experience in coding using Visual Studio and integration with other .NET and SAP applications. Knowledge in secure programming standards and ASP .NET programming best practices. Knowledge of system testing methodology and analysis with experience in using testing tool. Ability to design, develop and articulate solutions based on strategic business or technical requirements. Ability to work independently and efficiently, manage timelines and user expectation, and produce high quality deliverables (documentation, presentations and research). Demonstrated experience in designing, developing and managing the delivery of enterprise solutions to support business transformation objectives. Possess excellent communication and soft skills.Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.[ Link removed ]
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